Malinda Garcia
Assistant General Manager
Fort Worth,TX
Summary
Results-driven Assistant General Manager with extensive experience in hotel operations, team leadership, and guest services. Known for fostering strong team dynamics, optimizing operational efficiency, and ensuring guest satisfaction. Demonstrated excellence in project management, consistently seeing projects through from concept to completion while going above and beyond expectations. Adept at managing large-scale properties, handling complex operational challenges, and achieving high service standards. Recognized for leadership and dedication, with a strong focus on financial controls, staff development, and asset management.
Overview
7
7
years of professional experience
Work History
Assistant General Manager of Hyatt Place TCU
Quorum Hotels and Resorts
Fort Worth, TX
07.2024 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored financial performance, controlled expenses to provide financial stability, and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Accounting, daily reporting, and AR/AP
- Conducted regular meetings with the management team to discuss operational issues, review goals, and develop strategies for improvement.
Task Force General Manager
Quorum Hotels and Resorts
Fort Worth, TX
05.2024 - Current
- Piloted innovative solutions that addressed pressing challenges within the organization, leading to more efficient workflows and better results overall.
- Enhanced team performance by implementing effective communication strategies and regular progress reviews.
- Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.
- Championed diversity and inclusion efforts throughout task force activities, fostering an inclusive culture that empowered all members to contribute their unique strengths effectively.
- Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
Guest Service Manager
Hyatt Place Fort Worth/TCU
Fort Worth, TX
2 2022 - 07.2024
- Oversee/assist AR and AP for a multi-million dollar hotel, including corporate contracts.
- Safety liaison.
- At times, required to interface with operational managers and executive boards.
- Ensuring efficient and effective operation of the Front Office in an attentive, friendly, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
- Ensure all end-of-the-month report dates are met.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyze rate efficiency, monitor credit report, and maintain close observation of daily house count.
- Prepare employee schedule according to business forecast, payroll budget guidelines, and productivity requirements.
- Recruitment, training, and management of Guest Service staff.
- Identified areas of improvement in order to maximize efficiency of operations.
Front Desk Supervisor
Hyatt Place Historic Stockyards, Fort Worth
Fort Worth, TX
06.2017 - 02.2021
- Ensure tidiness of the front of the hotel while checking guests in under Hyatt standards; Maintained proper knowledge of bar and Starbucks etiquette
- Help team with equal rotation of cleaning within breakfast, kitchen, and common areas; Coverage of kitchen attendant if needed
- Inspect and clean rooms on days of need under Housekeeping Manager
- Lead front desk team to drive our standard scores up towards higher ranking within Hyatt Hotels; Create and manage schedules for gallery hosts; Ensure gallery hosts exceed within their position under my training while demonstrating brand knowledge throughout their shifts
- Inventory control Manager
- Handle all guest recovery; Answer to all surveys and follow-up with complaints to ensure guest satisfaction.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Northside High School, Fort Worth
Skills
Business operations knowledge
Employee Relations
Operations Management
Strategic planning skill
Customer Retention
Project Management
Accomplishments
2022 Hyatt Leadership Award for Outstanding Service Performance
Timeline
Assistant General Manager of Hyatt Place TCU
Quorum Hotels and Resorts
07.2024 - Current
Task Force General Manager
Quorum Hotels and Resorts
05.2024 - Current
Front Desk Supervisor
Hyatt Place Historic Stockyards, Fort Worth
06.2017 - 02.2021
Guest Service Manager
Hyatt Place Fort Worth/TCU
2 2022 - 07.2024
Associate of Arts -
Tarrant County College District
High School Diploma -
Northside High School, Fort Worth