Sintia Cortez
Summary
Proven Front Desk Agent with a track record of enhancing guest satisfaction at Quorum Hotels and Resorts through exceptional customer service and problem-solving skills. Fluent in English and Spanish, adept at using OnQ & PEP hotel systems, and skilled in fostering teamwork. Demonstrated ability to multitask and quickly adapt, ensuring seamless guest experiences. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Quorum Hotels and Resorts
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained clean and organized front desk areas.
Front Desk Agent
Baywood Hotels
12.2022 - 09.2023
Front Desk Agent
Tharaldson Hospitality
07.2022 - 12.2022
Front Desk Agent
Baywood Hotels
06.2019 - 05.2022
Education
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Glen Burnie High School
Glen Burnie, MD06.2022
Skills
- 5 Years Customer Service
- Problem-solving skills
- Listening Skills
- Communication Skills
- OnQ & PEP - Hotels Systems
- Quick Learner
- Language English and Spanish
- Teamwork and Collaboration
- Multitasking
Timeline
Front Desk Agent
Quorum Hotels and Resorts
10.2023 - Current
Front Desk Agent
Baywood Hotels
12.2022 - 09.2023
Front Desk Agent
Tharaldson Hospitality
07.2022 - 12.2022
Front Desk Agent
Baywood Hotels
06.2019 - 05.2022
Anne Arundel Community College
High School Diploma -
Glen Burnie High School
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