Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malinda Herth

Marianna,FL

Summary

Shift Manager at Sonic Drive-In with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and employee training, I excel in conflict resolution and team leadership, ensuring compliance with safety standards while maintaining high-quality service. Committed to continuous improvement and staff development.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shift Manager

Sonic Drive-in Marianna Fl
Marianna, FL
06.2015 - Current

Providing good customer service possible by maintaining store running shifts. Cleanliness, stocking, order taking, cash flow, equipment. Cooking food to proper temperatures and food prep and helping maintain food and paper cost. Quantity and quality.

Sales Associate

Dollar General
Marianna, FL
10.2018 - 05.2019
  • Provided exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted in product merchandising, optimizing visual displays to drive sales.
  • Trained new associates on sales techniques and store policies, fostering team development.
  • Managed inventory levels, ensuring accurate stock replenishment and organization.

Crew Member

Burger King
Marianna, FL
07.2007 - 07.2009
  • Provided exceptional customer service in fast-paced environments to enhance guest experience.
  • Operated kitchen equipment efficiently while adhering to safety and health standards.
  • Assisted in training new crew members, fostering teamwork and collaboration among staff.
  • Maintained cleanliness and organization of work areas to ensure operational efficiency.

Team Leader

McDonald's
Bonifay, FL
09.2005 - 06.2007
  • Mentored junior staff, fostering skill development and enhancing overall team performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Student Worker

Sunland
Marianna, FL
05.2004 - 06.2005
  • Assisted in daily administrative tasks, enhancing workflow efficiency.
  • Coordinated scheduling and logistics for student events and activities.
  • Mentored new student workers, fostering a collaborative environment.
  • Took and followed detailed directions from others.
  • Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
  • Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
  • Contributed to health and wellness programs by organizing fitness and nutrition workshops.
  • Facilitated positive living environment in student housing by resolving conflicts and planning community events.

Education

High School Diploma - General Studies

Jackson Academy of Applied Technology
Marianna, FL
05.2004

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Quality assurance
  • Payment processing
  • Safety compliance
  • Verbal and written communication
  • Compliance
  • Shift leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Computer skills
  • Staff supervision
  • Coaching and mentoring
  • Team collaboration and leadership
  • Safety procedures
  • Assigning work
  • Conflict resolution
  • Coordinating daily operations
  • Quality control
  • Worker training
  • Performance improvement
  • Continuous improvement
  • MS office
  • New product introductions strategies
  • Materials inspection

Certification

ServSafe Certified

Timeline

Sales Associate

Dollar General
10.2018 - 05.2019

Shift Manager

Sonic Drive-in Marianna Fl
06.2015 - Current

Crew Member

Burger King
07.2007 - 07.2009

Team Leader

McDonald's
09.2005 - 06.2007

Student Worker

Sunland
05.2004 - 06.2005

High School Diploma - General Studies

Jackson Academy of Applied Technology
Malinda Herth