Malinda Rolla
Registered Medical Assistant
Minooka,Illinois
Summary
Dedicated Registered Medical Assistant with a strong background in patient care, clinical procedures, and medical office administration. Provides over a decade of hands-on healthcare experience combined with exceptional communication skills and a compassionate approach to patient interactions. Reliable, detailed-oriented, and committed to supporting both patients and providers.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Registered Medical Assistant
Duly Health and Care
Downers Grove, Illinois
10.2014 - 03.2026
- Process patient refill requests from pharmacy, pending and routing prescriptions to nurse pool or physician for review and approval.
- Initiated prior authorization requests for medications and notified sites when peer to peer and appeals when required.
- Performed telephonic assessment for high-volume patient calls and utilized clinical judgement to identify urgent symptoms and escalate to nurse for triage.
- Managed patient voicemail inbox, relaying triage inquires and escalating critical messages to callback nurse, urgent messages to physician, medication refill requests, and general inquiries while ensuring accurate documentation and timely message delivery.
- Communicated patient's normal results and relayed physician follow-up instructions.
- Coordinated internal and external patient referrals if previously existed and approved by physician in the patient’s history and pending new condition referrals for physician approval.
- Recognized for having a professional demeanor and demonstrated to be a hardworking and reliable employee.
Registered Medical Assistant
DuPage Medical Group Podiatry
Downers Grove, Illinois
01.2011 - 01.2014
- Clinical procedures include specimen collection, instrument preparation, sterilization, wound care, and assistance with minor surgical procedures.
- Monitored and responded to patient telephone encounters, result notes, lab results, MyChart requests, prescription refills, and entering referrals.
- Led the front-desk operations and managed doctor’s templates, work queues, answering phones, and scheduling patient appointments.
- Processed prior authorization requests for durable medical equipment and medications.
- Schedule surgical appointments for surgeons, manage the surgeon's calendar, schedule surgeries within DMG or affiliated hospital, prepare patient hand-out guides, provide patient with surgical appointments, and make sure H&P; Clearance, Labs, EKG, and X-rays are done.
Education
Diploma - Registered Medical Assistant (RMA)
Lincoln College of Technology
Melrose Park, Illinois01-2010
Diploma -
West Leyden High School
Northlake, Illinois01-1992
Skills
- Medical terminology, anatomy, and physiology
- Managed high-volume inbound and outbound patient calls using Five9 Agent Software
- EMR software (Epic) and Microsoft Office (Word and Excel)
- Medical insurance knowledge including ICD-10-CM and CPT Coding
- OSHA and HIPAA compliance and healthcare safety regulations
- Proficient in exercising initiative, judgement, problem solving, and decision making
- Patient-assisted triage and direct patient care with a strong focus on reassurance and professionalism
- Appointment scheduling, rescheduling, canceling, and adding patient to wait list
- Data entry, strong written, and verbal communication skills
- 15 years of health care services experience and 10 years in account payables
Certification
- National Certification by American Medical Technologist USA - (RMA) 2010
- Certification by National Council for Mental Wellbeing - Adult Mental Health First Aid USA
Timeline
Registered Medical Assistant
Duly Health and Care
10.2014 - 03.2026
Registered Medical Assistant
DuPage Medical Group Podiatry
01.2011 - 01.2014
Diploma - Registered Medical Assistant (RMA)
Lincoln College of Technology
Diploma -
West Leyden High School