Amanda Bergeron
Bentley,LA
Summary
Dedicated Registered Medical Assistant skilled in patient scheduling, clinical documentation, and HIPAA compliance. Proven ability to enhance patient experience through compassionate care and efficient administrative support.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Registered Medical Assistant
Christus Health
Alexandria, LA
10.2023 - 03.2026
- Administered medications and immunizations according to established protocols.
- Assisted healthcare professionals with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Measured and recorded patient vital signs, including blood pressure and heart rate, during routine check-ups.
- Utilized Epic Systems software for managing patient records and appointment scheduling in healthcare settings.
- Educated patients on treatment plans, medications, and preventive care practices.
- Implemented office procedures that improved workflow and patient satisfaction.
- Trained new staff on operational processes and best practices in patient care.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Conducted pulse oximetry measurements to monitor patients' oxygen saturation levels.
Education
Diploma - Medical Assisting
Blue Cliff College
Alexandria12.2023
High School Diploma -
Grant High School
Dry Prong05.2008
Skills
- Immunization administration
- Phlebotomy techniques
- Laboratory specimen collection
- Blood collection
- Clinical documentation
- EHR management
- Medical terminology
- Clinical coding
- Anatomy and physiology
- Vital sign monitoring
- Vital signs monitoring
- Appointment setting
- Patient scheduling
- Medical office procedures
- Infection control
- Anatomy and physiology
- HIPAA compliance
- Privacy and confidentiality
- First aid and CPR
- Customer service
- Electronic medical records
- Electronic records
- CPR
- Appointment setting
- Clinical coding
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
Christus Health
10.2023 - 03.2026
Diploma - Medical Assisting
Blue Cliff College
High School Diploma -
Grant High School