Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

MALINDA VARGAS

Penn Valley,CA

Summary

Highly motivated and disciplined professional with over 20 years of diverse experience, beginning with service in the U.S. Army. During my time in the Army, I developed critical skills in leadership, teamwork, and operational efficiency, which laid the foundation for my career. These skills have been continuously honed and expanded through extensive experience in customer service, sales, administrative support, and animal care. I bring a strong work ethic, adaptability, and the ability to perform under pressure - qualities that have consistently enabled me to excel in fast-paced environments. Today, I am known for my exceptional interpersonal skills, commitment to continuous improvement, and dedication to providing a positive and memorable experience for clients and colleagues alike.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Insurance Servicing Agent / Notary Public

AAA Insurance Company
113 Dorsey Dr, Grass Valley, CA 95945
08.2024 - Current
  • Developed and implemented strategies to enhance customer satisfaction and retention.
  • Managed comprehensive insurance policy reviews, ensuring compliance with regulatory standards.
  • Trained and mentored junior agents on best practices in sales and customer service.
  • Analyzed market trends to identify opportunities for growth in insurance products.
  • Outbound Sales Calls

Customer Service/Sales

49ER COMMUNICATIONS, INC.
0361 Railroad Ave, Nevada City, CA 95959
01.2019 - 08.2024
  • Develop and implement strategies to meet sales quotas.
  • Monitor inventory levels and place orders as needed.
  • Coordinate support to facilitate general office operations.
  • Maintain positive working relationships with staff and management.
  • Handle incoming calls and direct callers to the appropriate department or employee.
  • Greet walk-in guests and vendors, assisting with on-the-spot needs.
  • Create and maintain records of notarized items in both paper and electronic formats.
  • Contact customers regarding missing or incomplete information on legal documents.
  • Affix stamps or seals on documents as proof of witnessing an event or deal.
  • Document transactions in notary journals to maintain permanent records.
  • Perform additional duties related to notary work, as assigned.
  • Monitor customer service and web order email inboxes.
  • Advise customers on the latest product features and benefits.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers in selecting appropriate products or services.
  • Gather data on competitors' pricing, products, and promotions.
  • Resolve customer complaints promptly and efficiently.
  • Educate customers about products and services offered by the business.
  • Provide personalized service to build relationships with customers.
  • Generate new business opportunities through cold calling campaigns.

Animal Control Officer

SILICON VALLEY ANIMAL CONTROL AUTHORITY
3370 Thomas Rd, Santa Clara, CA 95054
01.2016 - 03.2018
  • Collaborated with local veterinarians to ensure proper care for impounded animals.
  • Advised citizens on wildlife issues.
  • Assisted in the humane capture of stray animals using trapping techniques.
  • Facilitated adoptions at local shelters or other rescue organizations.
  • Investigated allegations of animal bites and enforced quarantine and isolation procedures.
  • Documented all activities in a computerized records management system.
  • Attended court hearings related to violations of animal control laws.
  • Maintained detailed reports on captured animals, including species, breed, color, sex, and age.

Veterinary Assistant

VCA ALMADEN VALLEY
15790 Almaden Expressway, San Jose, CA 95120
07.2008 - 01.2016
  • Assisted veterinarians with physical exams, diagnostics, and treatments on animals.
  • Managed emergency situations calmly, ensuring safety for both animals and humans.
  • Performed minor surgical procedures, such as wound cleaning and suturing, under veterinary supervision.
  • Followed up with clients post-treatment to monitor their pets' recovery.
  • Assisted clients with making appointments and answering questions about their pets' health.

Inside Sales Representative

Wyse Technologies
3471 North First Street, San Jose, CA
10.2005 - 12.2008
  • Cultivated relationships with clients to enhance customer satisfaction and retention.
  • Executed sales strategies to achieve quarterly revenue targets consistently.
  • Analyzed market trends to identify new business opportunities and inform product offerings.
  • Collaborated with marketing team to develop promotional materials and campaigns for lead generation.

88M Motor Transport Operator

US ARMY
Mannheim, Germany
07.2001 - 07.2005
  • Supported Operation Iraqi Freedom.
  • Conducted pre-trip inspections to ensure vehicle safety.
  • Trained new Motor Transport Operators on proper driving techniques.
  • Operated heavy and light wheeled vehicles in various terrains.
  • Maintained vehicle maintenance and repair logs.
  • Utilized navigation systems to plan routes for transport missions.
  • Loaded and unloaded cargo in accordance with safety regulations.
  • Hooked and unhooked trailers from tractors and converter dollies.

Barista

Bean Scene Cafe
186 S Murphy Ave, Sunnyvale, CA 94086
07.1996 - 12.2000

Education

Foothill College
Los Altos, CA

Skills

  • Notary
  • California Insurance Licensed
  • Excellent communication
  • Professional demeanor
  • Time management
  • Self-motivation
  • Teamwork
  • Relationship building
  • Problem-solving skills
  • Customer service and care
  • Goal-oriented mindset
  • Product sales
  • Sales closing
  • Order fulfillment

Certification

  • California Property and Casualty Insurance License #4438418
  • Notary Public - Current Commission Active to May 2029
  • PC 832 Laws of Arrest Certificate 2017
  • CA Certified Euthanasia Technician 2017
  • Unitek College - Emergency Medical Technician - 1 Certification (166 hours)
  • US Army Honorable Discharge Certificate 2005
  • US Army Bus Drivers Course Certificate 2003
  • US Army Physical Fitness Award/Certificate 2001
  • US Army Certificate of Training - Motor Transport Operator Course 2001
  • US Army - Certificate of Training - Basic Combat Training C/1-48 Infantry Battalion

Timeline

Insurance Servicing Agent / Notary Public

AAA Insurance Company
08.2024 - Current

Customer Service/Sales

49ER COMMUNICATIONS, INC.
01.2019 - 08.2024

Animal Control Officer

SILICON VALLEY ANIMAL CONTROL AUTHORITY
01.2016 - 03.2018

Veterinary Assistant

VCA ALMADEN VALLEY
07.2008 - 01.2016

Inside Sales Representative

Wyse Technologies
10.2005 - 12.2008

88M Motor Transport Operator

US ARMY
07.2001 - 07.2005

Barista

Bean Scene Cafe
07.1996 - 12.2000

Foothill College

References

References available upon request.