Malinda Salazar
Surprise,AZ
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
9
9
years of professional experience
Work History
Epic Rep I Biller
CVS Health – Coram Infusion Services
12.2017 - Current
- I was a superuser for multiple systems such as MediAR, Epic, ePremis, User Prod, and MedMetrix.
- I Recognize trends for payers and provide feedback to leadership to find a more efficient way of billing in order to bring in the max reimbursement in a timely manner.
- Worked several different projects with leadership such as assisting with self-pay accounts, creating tip sheets to guide associates when learning new workflows.
- I am well versed in all BCBS Plans, Commercial plans and I have worked with some Medicaid and Medicare payers.
- My most recent accomplishment has been working with leadership during the implementation of a new software built by Epic.
- Trouble shooting system errors, while working closely with epic consultants.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Payment Posting Specialist Supervisor
Care National DME
05.2016 - 12.2017
- Supervised four other payment posters, verified accounts were getting actioned correctly and in a timely fashion
- Worked with the office manager handling difficult situations with employees under my direct supervision
- Manage patients accounts by applying insurance and patient payments
- Recognizing when claim denials needed to be researched and the actions required to receive payments from insurance
- Ensuring denials are sent to the appeal department within a timely manner
- Researched and followed up on unpaid claims whether on-line or over the phone
- Called insurance plans to for claim status
Education
Health Information Specialist - Billing and Coding
Arizona College
04.2016
High School Diploma -
Frankfurt American High School
05-1986
Skills
- Typing speed of 50 wpm
- Key performance indicator analysis
- Proficient in Microsoft Excel, Word, and PowerPoint
- Proficient in interpreting Explanation of Benefits forms
- Managed care contracts
- Excellent interpersonal skills
- Goal-oriented mindset
- Customer relations
- Performance improvement
- Staff training
- Multitasking Abilities
Timeline
Epic Rep I Biller
CVS Health – Coram Infusion Services
12.2017 - Current
Payment Posting Specialist Supervisor
Care National DME
05.2016 - 12.2017
Health Information Specialist - Billing and Coding
Arizona College
High School Diploma -
Frankfurt American High School
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