Crystal Guzman
Fontana,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southern California Gas Company
Redlands, Ca
08.2020 - Current
Youth Ministry & Media/Technology Coordinator
Bethel Christian Fellowship
Fontana, Ca
08.2014 - Current
- Experience with successfully managing and delegating projects of multi-faceted environments
- Compiling monthly workforce schedules to meet organizational needs and goals
- Organizing and developing curriculum, lesson plans, and training regimes
- Coordinating with professionals in various departments to meet performance goals and workforce flexibility
- Manage technical operations in a fast-paced environment
- Develop and lead training sessions and meetings
- Provide on demand troubleshooting while enforcing effective time-management to large teams
- Curating technical reports, data-analysis, and proficient utilization of visual and computer presentations.
Education
Bachelor of Arts Degree in Liberal Studies -
Vanguard University
05.2024
Skills
- Effective verbal, non-verbal, and written communication
- Skilled in presenting complex concepts and data in comprehensible ways
- Strong interpersonal skills such as teamwork, navigating through conflict, and forward thinking
- Experience in time management, workforce flexibility, and complying with deadlines
- Proven leadership, team-building capabilities, and delegation of work
- Typing speed of 50 WPM
- Proficient in computer software applications including, but not limited to: Microsoft Office, Windows, Google, Apple applications, CIS, AVAYA phone operations, Workspace, and My Time functions
Relevant Course Experience
- Develop understanding to effectively integrate various technological applications in classroom settings, team-building workshops, staff meetings, and day-to-day operations.
- Utilize Pre-calculus Math to produce proficient problem solving techniques and understanding basic algorithms, equations, and number theory.
- Evaluate performance tasks, mathematical rigor, conceptual understanding of procedural skill, and applications.
- Strengthen self-capacity for critical-thinking skills.
References
- Fernando Sandoval, Redlands CCC Supervisor, (213)231-7176, SoCal Gas
- Martha Alvarado, Project Specialist in Community Relations, (840)587-6536, SoCal Gas
- Paulina Salgado, Asset Management Specialist, (619)985-6851, Sempra Infrastructure
Timeline
Customer Service Representative
Southern California Gas Company
08.2020 - Current
Youth Ministry & Media/Technology Coordinator
Bethel Christian Fellowship
08.2014 - Current
Bachelor of Arts Degree in Liberal Studies -
Vanguard University
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