Hi, I’m
Ieesha Harris
Watauga,TX
Summary
Devoted Sales Representative with 5+ years of supervisory experience with direct customer service involvement in fast-paced environments. With proven accomplishment of obtaining qualitative and quantitative based goals for overall growth and productivity.
Overview
8
years of professional experience
Work History
TTEC - Remote
Customer Service Representative
02.2023 - 09.2023
Job overview
- Assist customers by matching appropriate products to consumer's needs
- Perform account maintenance inquiries and migrate customers to alternative banking methods
- Investigate and resolve a wide variety of issues and requests
- Handle escalated customer calls in a highly satisfactory manner.
Klaussner Furniture
Data Entry Clerk
11.2019 - 04.2021
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Collated and organized data entry documents into filing systems for easy access.
- Updated and maintained customer information, documents and records.
Alorica - Greensboro, NC
Customer Service Representative
05.2018 - 10.2019
Job overview
- Completed customer insight reports and input 10,000 units of sensitive data
- Diagnosed and resolved technical issues guiding users through step-by-step solutions
- Answered 100 (avg) calls per day exceeding quota by 10%
- Provided prompt customer support with a professional and friendly attitude.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
L brands - multiple locations
Sales Associate Lead
11.2015 - 03.2018
Job overview
- Meticulously operated POS system transactions including credit, cash, exchange, returns and refunds to ensure seamless and accurate cash flow
- Guided 50+ customers daily through the process of finding ideal sizes and styles for products
- Proactively stayed informed on the latest sales offerings and signed up 100+ customers for loyalty cards/promotions
- Trained 20+ new hires on company policies, procedures, and compliance guidelines.
Kroger
Manager
10.2020 - 10.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
Timber Creek High SchoolFort Worth, TX
03.2014
Skills
- Effective written and verbal communication
- Retail Sales
- Risk Management
- Point of sales (POS)
- Technical Support
- Computer Skills
- Organizational Skills
- Quality Assurance
- Problem Solving
- Planning
- Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Time Management
- Effective Communication
Education Experience
Timber Creek High School, Fort Worth, TX
Timeline
Customer Service Representative
TTEC - Remote
02.2023 - 09.2023
Manager
Kroger
10.2020 - 10.2023
Data Entry Clerk
Klaussner Furniture
11.2019 - 04.2021
Customer Service Representative
Alorica - Greensboro, NC
05.2018 - 10.2019
Sales Associate Lead
L brands - multiple locations
11.2015 - 03.2018
Timber Creek High School
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