Tawny Pena
North Brunswick,NJ
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
AmeriCold Logistics
Edison, NJ
01.2024 - 04.2024
- Emailed customers regarding scheduled pick-up dates for their items in the warehouse.
- Coordinated with warehouse teams to resolve issues efficiently.
- Processed customer orders efficiently.
- Processed and printed customer orders efficiently.
Customer Service Team Lead
Coasters Furniture
Dayton, New Jersey
11.2016 - 04.2022
- Analyzed customer service metrics to prepare reports for management.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Researched out-of-stock items to find additional inventory in other store locations.
- Assisted with customer requests and answered questions to improve satisfaction.
Dental Assistant
Slo Dental
San Luis Obispo, CA
01.2010 - 08.2010
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Laid out dental instruments and equipment before procedures
- Educated patients on treatment procedures and post-procedure home care
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards
- Gathered medical information, dental health history and vitals from patients
- Scheduled cleanings and dental appointments for patients using appointment software
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
Education
Certification - Medical Assistant
Center For Employment Training
Santa Maria, CA03.2009
High School Diploma -
Northeastern High School
Springfield, OH06.1998
Skills
- Customer Service
- Prioritization and Organization
- Verbal and Written Communication
- Payment Processing
- Data Entry
- Point of Sale Systems
- Proficiency
- Effective Communication Skills
- Microsoft outlook
- Scheduling
- Multi-task management
- Filing
- Documentation
- Verbal and written communication
- Positive and professional
- Microsoft Excel
- Email management
Languages
Native/Bilingual, Full Professional
Timeline
Customer Service Representative
AmeriCold Logistics
01.2024 - 04.2024
Customer Service Team Lead
Coasters Furniture
11.2016 - 04.2022
Dental Assistant
Slo Dental
01.2010 - 08.2010
Certification - Medical Assistant
Center For Employment Training
High School Diploma -
Northeastern High School
Similar Profiles
Joseph MimsJoseph Mims
Wave Planner at AmeriCold LogisticsWave Planner at AmeriCold Logistics
Nicole BennettNicole Bennett
3PL Senior Customer Service Representative at AmeriCold Logistics3PL Senior Customer Service Representative at AmeriCold Logistics
Alan MitchellAlan Mitchell
Automation Warehouse Supervisor at AmeriCold LogisticsAutomation Warehouse Supervisor at AmeriCold Logistics
VAL FARMERVAL FARMER
Office Manager I at Americold LogisticsOffice Manager I at Americold Logistics
Anthony J WrightAnthony J Wright
Driver at Uber And LyftDriver at Uber And Lyft