Malique Khan
New York,NY
Summary
As an aspiring Soc Analyst, my goal is to play a pivotal role in identifying and mitigating risk. Protecting organizations is key. At the end of the day, I will be contributing all of my knowledge to create a safe digital world. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals is also something I like added to my table of duties. I am Very driven to consistently contribute value with my work ethic and always on the lookout to achieve new skills to progress in the field of Information Technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Level 1
Hunter College
05.2022 - 07.2023
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
- Collaborate with team members to resolve complex technical issues, ensuring smooth work operations.
- Conduct training sessions for end-users on proper usage of systems and applications, increasing overall productivity levels.
- Manage student, staff, and faculty Issues in a software called ServiceNow.
- Spread awareness of cyber attacks to help protect user information and data.
- Use Cunyfirst database to assist with more higher level issues expressed by the client.
- Provide customer service using VOIP to assist clients who are not in the office.
- Tested new software and hardware prior to deployment.
- Assists with 55+ walk-ins daily for technical issues and Cunyfirst related issues.
Remote Computer Sales
Best Buy
10.2021 - 04.2022
- Conducted market research to identify emerging trends and opportunities, allowing for proactive adjustments to sales strategies.
- Assisted with computer repair and upgrade orders for customers.
- Built relationships with customers and community to establish long-term business growth.
- Listened to customers to identify needs and build personalized computing solutions.
- Attach insurance plans and Microsoft 365 Suite on purchases to further build loyal relationships with the customer.
- Provide details about RAM, CPU, GPU, SSD, HDD, Motherboards etc. to increase customer knowledge while building trust and awareness .
Education
Bachelor of Arts - Graphic Design
Queens College
Flushing, NY06.2022
Cybersecurity Bootcamp - Cybersecurity
New York University
New York, NY2021
High School Diploma -
Thomas A Edison Vocational-Technical School
165-65 84th Ave, Jamaica, NY 11432, United States06.2018
Cybersecurity
New York University
New York, NY05.2014
Skills
- Team collaboration
- Microsoft Windows and Office
- Problem-Solving
- Technical troubleshooting
- Attention to detail
- Active listening
- Digital Photography (Cars, and Portraits)
- Adobe Suite (Lightroom, Photoshop)
- Retouching and Color Correction
- Digital Design
Certification
- ISO/IEC 27001- Dynamics of Information and Security Systems (ISMS)
- Amazon Cybersecurity Awareness 2022
- Total: Comptia A+ Certification (220-1001) Udemy Academy
- FERPA Certified (City University Of New York)
- NYC Graphic Arts Competition 2017, 1st Place (Photography) against 20 High Schools.
Timeline
IT Support Level 1
Hunter College
05.2022 - 07.2023
Remote Computer Sales
Best Buy
10.2021 - 04.2022
Bachelor of Arts - Graphic Design
Queens College
Cybersecurity Bootcamp - Cybersecurity
New York University
High School Diploma -
Thomas A Edison Vocational-Technical School
Cybersecurity
New York University
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