Malique Mauldin
Cleveland Heights,OH
Summary
Dynamic Customer Service Representative with a proven track record at WEC Energy Group, adept at resolving complex issues and enhancing customer satisfaction. Recognized for strong attention to detail and adaptability in high-pressure environments, consistently delivering exceptional support while mastering new software tools. Committed to maintaining a strong work ethic and punctuality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
WEC Energy Group
05.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support by maintaining accurate records of customer interactions.
- Learned company products and services to enhance customer experience.
- Adapted quickly to new software and tools for service delivery.
- Analyzed and scored calls for active agents and new learners.
- Handled complex supervisory challenges effectively.
Customer Service Representative
Dynegy
08.2022 - 03.2023
- Guided customers in understanding their electric bill.
- Assisted with creating new contracts for customers
- Addressed all questions effectively.
Warehouse Worker
Amazon
02.2022 - 05.2022
- Organized boxes and packages efficiently on wooden pallets.
- Positioned plastic crates securely on plastic pallets.
- Relocated pallets to specified zones using a pallet jack.
- Wrapped boxes and packages placed on pallets.
Customer Service Representative
Walgreens
01.2021 - 12.2021
- Guided customers in producing printed photographs via Walgreens website.
- Supported clients in the photo ordering process.
- Addressed questions concerning the whereabouts of ordered photographs.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05.2020
Skills
- Consistently follows guidelines
- Adapts to new tasks and processes with efficiency
- Consistent punctuality
- Demonstrates strong attention to detail in task execution
- Maintains composure in high-pressure environments
- Consistent strong work ethic
Timeline
Customer Service Representative
WEC Energy Group
05.2023 - Current
Customer Service Representative
Dynegy
08.2022 - 03.2023
Warehouse Worker
Amazon
02.2022 - 05.2022
Customer Service Representative
Walgreens
01.2021 - 12.2021
High School Diploma -
Cleveland Heights High School