Malique Romero
Victorville,CA
Summary
Dynamic customer service professional with a proven track record at Infinite Sweets, excelling in active listening and critical thinking. Enhanced customer loyalty by resolving complaints empathetically. Proficient in data entry and point-of-sale systems, ensuring accurate transactions. Trained new associates, boosting team development and sales. Increased repeat business by 20% through exceptional service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Infinite Sweets
01.2022 - 09.2025
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Resolved customer complaints through effective problem-solving techniques, promoting loyalty.
- Processed orders efficiently using point-of-sale systems, ensuring accurate transactions.
- Maintained product knowledge to provide informed recommendations to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Warehouse Shoe Store
03.2016 - 07.2021
- Assisted customers in selecting footwear to enhance satisfaction and drive sales.
- Maintained organized merchandising displays to promote products effectively and attract customer attention.
- Processed transactions accurately using point-of-sale systems to ensure efficient check-out experiences.
- Trained new associates on customer service standards and store policies, fostering team development.
- Implemented inventory management practices to streamline stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience and loyalty.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Gahr High School
Norwalk, CA06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Microsoft outlook
- Prioritization
Timeline
Customer Service Representative
Infinite Sweets
01.2022 - 09.2025
Retail Sales Associate
Warehouse Shoe Store
03.2016 - 07.2021
High School Diploma -
Gahr High School