Ma'Lisa Adams
Atlanta,Georgia
Summary
I am a Multi-talented Expanded Functions Certified Dental Assistant with hands-on experience in the dental field as well as various customer service roles. Skilled at chairside assisting, dental radiography and building relationships with patients/clients. Well-rounded knowledge of dentistry with an enthusiasm for customer service and the desire to bring strong work ethic to excellent dental practice.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retention Specialist
Comcast, Xfinity
Atlanta, GA
10.2021 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Participated in cross-functional teams dedicated to developing innovative solutions for reducing churn rate.
- Organized events such as webinars or conferences designed to strengthen relationships between customers and company representatives.
Paint Specialist
PPG
Douglasville, GA
06.2019 - 12.2021
- Assisted customers in selecting appropriate paints, finishes, and textures.
- Inspected completed work for accuracy and quality assurance purposes.
- Kept up-to-date on new products, techniques, tools, and safety regulations related to painting industry.
Denta Assistant
Austell Smiles Dentistry
Austell, GA
03.2018 - 05.2019
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Associate of Business Administration - Business Administration And Management
Georgia State University
Atlanta, GA05-2020
EDDA Dental Associate - Dental Assisting
Altierus Career College
Atlanta, GA07-2018
Skills
- Cross-Functional Communication
- Patient Services
- OSHA Regulations Knowledge
- Strong writing and verbal skills
- Office Management
- Training and mentoring
- CPR Certified (AHA)
- Brand Awareness
- X-ray (Traditional & Digital)
- Basic/Specialty Tray Set-Ups
Accomplishments
- 4.0 GPA
Certification
- CPR Certified
- Expanded Duties Certified
Timeline
Retention Specialist
Comcast, Xfinity
10.2021 - Current
Paint Specialist
PPG
06.2019 - 12.2021
Denta Assistant
Austell Smiles Dentistry
03.2018 - 05.2019
Associate of Business Administration - Business Administration And Management
Georgia State University
EDDA Dental Associate - Dental Assisting
Altierus Career College