Malisa Espinal
Cedar Creek
Summary
Dynamic Member Service Representative with a proven track record at Bluebonnet Electric Cooperative, excelling in customer service and relationship building. Adept at transaction processing and issue resolution, I consistently enhance member satisfaction through effective communication and problem-solving skills. Recognized for fostering teamwork and maintaining high service standards.
Overview
27
27
years of professional experience
Work History
Member Service Representative
Bluebonnet Electric Cooperative
11.2007 - Current
- Assisted members with account inquiries and service requests, ensuring timely resolution of issues.
- Processed new member applications and service connections, maintaining accurate records in the database.
- Educated members on cooperative programs and services, enhancing overall customer satisfaction.
- Collaborated with team members to streamline workflow processes, improving service delivery efficiency.
- Handled billing inquiries and payment processing, ensuring accurate account management for members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Dell Technologies Inc
Assembly Senior Technician
07.1999 - 11.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Property Management Certificate -
IAP Career College
Online12.2023
High School Diploma -
Bastrop High School
Bastrop, TX05.1999
Skills
- Customer service
- Relationship building
- Call center experience
- Transaction processing
- Account management
- Dispute resolution
- Issue resolution
Languages
Spanish
Professional Working
Timeline
Member Service Representative
Bluebonnet Electric Cooperative
11.2007 - Current
Dell Technologies Inc
Assembly Senior Technician
07.1999 - 11.2007
Property Management Certificate -
IAP Career College
High School Diploma -
Bastrop High School