Malisa Megerle

• Successfully assisted with bringing down 60% of Whittier District reconciliation queues.

And meeting department standards.

• Proactively secured permits within level of service agreement, while skillfully maintaining organization and accuracy.

• Continuously maintained below expected talk time.
• Proactively maintained unavailable time below 5%, for 11 consecutive years.
• Successfully maintained high transfer rate to CARE and All Connect services.
• Effectively assisted with lowering the level of service for calls holding.
• Actively and attentively assisted with Aliso Canyon Calls, assisting customers with questions and progressively speeding up work volume to tailor to exceeded number of calls.

• Skillfully assisted the hiring manager with scheduling and conducting interviews for potential employees.
• Led orientations for an extensive team of over 40 staff members.
• Contacted prior employers for new hire employment verification.
• Scheduled employee workforce for up to 25 employees, maintaining workforce management.
• Played an active role in maintaining communication regarding sales progress with Corporate through weekly reporting.
• Supervised up to 10+ employees per day.