Samantha Morales
West Covina,CA
Summary
Proven track record at Southern California Gas Co., enhancing operational efficiency and team collaboration. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Senior Work Order Control Clerk
Southern California Gas Co.
10.2020 - Current
- Assisted in training new hires, sharing knowledge of best practices for efficient clerk operations.
- Maintained accurate records, ensuring timely updates and retrieval of documents when required.
- Supported process improvements by participating in meetings, providing valuable input based on experience and expertise.
- Handled multiple priorities effectively under tight deadlines, ensuring timely completion of all assigned tasks.
- Demonstrated flexibility when adapting to changing procedures or software updates.
- Create and update service history
- Facilitated bi-weekly payroll processing by gathering timesheets from employees and verifying accuracy
Work Order Control Clerk
Southern California Gas Company
10.2017 - 10.2020
- Assisted in training new hires, sharing knowledge of best practices for efficient control clerk operations.
- Maximized operational efficiency through consistent application of best practices and proactive problem-solving skills.
- Processed a high volume of excavation permit applications while maintaining attention to detail.
- Kept organized records of all active permits, ensuring easy access when needed for monitoring progress or scheduling inspections.
- Responded to e-mail and telephone requests for information from general public, municipalities, field planners and other involved parties.
- Developed strong relationships with contractors, city personnel, and engineers to expedite permit processing times.
Customer Service Representative
Southern California Gas Company
08.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Meter Reader
Southern California Gas Company
09.2013 - 08.2014
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Performed monthly meter reads to determine functionality and usage.
Education
Associate of Arts - Sociology
East Los Angeles College
Monterey Park, CA06.2012
Skills
- Deadline Management
- Excellent problem-solving skills
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
Timeline
Senior Work Order Control Clerk
Southern California Gas Co.
10.2020 - Current
Work Order Control Clerk
Southern California Gas Company
10.2017 - 10.2020
Customer Service Representative
Southern California Gas Company
08.2014 - 09.2017
Meter Reader
Southern California Gas Company
09.2013 - 08.2014
Associate of Arts - Sociology
East Los Angeles College