Malisa Riceci
Portland,OR
Summary
Dynamic and dedicated Death Care Professional with extensive experience in the funeral industry, specializing in regulatory compliance and community engagement. Proven ability to educate clients and train staff, ensuring adherence to state laws. A creative problem solver with strong communication skills, committed to education and support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Death Care Consultant
Independent Contractor
, Oregon, Washington, California
03.2022 - Current
- Compile information from clients to ensure their proper compliance with state regulations.
- Communicate with clients, medical personnel, coroners, and state agencies to compile facts, answer questions, or explain information.
- Educate clients on filing requirements and state laws regarding vital statistics and final disposition.
- Research available data and local resources to support client needs.
Executive Funeral Director
Solace Cremation
, Oregon, Washington, California
12.2018 - 12.2021
- Consulted with and trained company founders in compliance with state and federal regulations, as well as industry standards, to open and run immediate disposition funeral homes in Oregon, Washington, and California.
- Trained and managed staff, both remotely and in-house, to ensure compliance with state licensing standards, as well as federal regulatory requirements.
- Developed training materials for staff on customer service best practices.
- Coordinated immediate cremation services, and ensured compliance with industry regulations.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
Funeral Director/Embalmer
Sunnyside Little Chapel of the Chimes
Portland, OR
01.2008 - 06.2013
- Ensured compliance with legal requirements and industry regulations throughout processes.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Daily administrative operations and case management.
- Coordinated funeral services and pre-arrangements with families to ensure personalized arrangements, and excellent care.
- Prepared bodies for viewing by performing embalming procedures.
Apprentice Funeral Director/Embalmer
Family Memorial Mortuary
Milwaukie, OR
03.2006 - 12.2007
- Organized and coordinated funerals, memorials, burials, cremations, and pre-need arrangements.
- Compiled research data to improve outreach and caseload.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Participated in community outreach and education.
- Embalming and first-call services.
Education
Associate of Science - Funeral Service Education
Mt Hood Community College
Gresham, OR06.2007
Bachelor of Arts - Studio Art, Museum and Gallery Operations
Humboldt State University
Arcata, CA03.2000
Skills
- Administrative research and evaluation
- Knowledge of Oregon funeral laws
- Regulatory compliance proficient
- Creative problem solver
- Independent and collaborative task completion
- Written and verbal communication
- Training and education outreach
- Pleasant, positive individual
Certification
- Licensed Oregon Funeral Director/Embalmer 2008-Current
- Licensed Washington Funeral Director 2020-Current
- Licensed California Funeral Director 2021-Current
References
Available upon request
Timeline
Death Care Consultant
Independent Contractor
03.2022 - Current
Executive Funeral Director
Solace Cremation
12.2018 - 12.2021
Funeral Director/Embalmer
Sunnyside Little Chapel of the Chimes
01.2008 - 06.2013
Apprentice Funeral Director/Embalmer
Family Memorial Mortuary
03.2006 - 12.2007
Associate of Science - Funeral Service Education
Mt Hood Community College
Bachelor of Arts - Studio Art, Museum and Gallery Operations
Humboldt State University