Malissa Combs
Amanda
Summary
Results-driven HR Director with a strong emphasis on employee engagement, achieving a 73% increase in retention rates. Successfully implemented HRIS systems and led compliance initiatives, resulting in two years of deficiency-free audits, while cultivating a culture aligned with the organization's mission and vision.
Overview
15
15
years of professional experience
Work History
Human Resources Director/Operations
Frontier Community Services
07.2019 - Current
- Oversee daily operations, managing staffing levels decreasing open hours by 94%.
- Lead training and development of new employees, long-term employees, managers, coordinators and other areas under my direction to develop skills mitigating skill gaps and preparing them for future roles within the agency.
- Conduct investigations and provide litigation documentation.
- Establish employee engagement improving engagement and retention rates by 73%.
- Engage employees in the mission and vision to produce a sense of belonging.
- Vetted and implemented two HRIS systems and executed new processes to establish and ensure ongoing compliance with all local, state, and federal entities.
- Conducted compliance audits and reviews leading to cross-sectional departments having 2 years of deficiency free surveys.
- Manage all BWC injuries with no lost time accidents for 6 years.
- Manage all Unemployment claims maintaining a 1.15% Employer Rate.
- Maintain employee benefits including but not limited to Insurance, FMLA, etc.
Quality of Life Director
Signature HealthCare
10.2014 - 07.2019
- Ensure the social, emotional, and spiritual needs of the employees and residents are met.
- Cultivate a positive and inviting culture.
- Develop leaders in other facilities in the region to drive organizational goals inspiring them with vision and purpose.
- Maintaining a full and quality level of care exceeding state standards.
- Developed and Trained other facilities leaders on best practices and compliance, established and participated on the audit team to ensure that all facilities are survey ready with best practice implementation.
- 15 Centers received Deficiency Free surveys post implementation.
- Developed and Administered Compassion Fund to assist staff.
Social Services/Activities Coordinator
The Vineyards
06.2011 - 10.2014
- Coordinated care services for seniors and families, ensuring compliance with all practices and maintaining state and local social services standards in long-term care settings.
- Established community partnerships, facilitating effective coordination and communication to enhance service delivery.
Education
BTAS - Business Management/HR
Ohio University
Chillicothe/Athens, OHAssociates - Applied Sciences Human Services
Ohio University
Chillicothe/Athens, OHSkills
- Talent acquisition
- HRIS implementation
- Benefits and compensation management
- Workforce planning
- Employee Relations
- Organizational Development
- HR policy development
- Policy development
- Regulatory compliance
- Leadership Development
- Supervisory/Leadership
- Problem-solving
Leadership And Community Involvement
- Safety Council Steering Committee Member/ Presenter
- Global Leadership Ministry Representative
- Senior Advisory Council Treasurer
- Signature Quality Initiative Assistant Director
- Survey Ready Delegate
Communication Skills
Excellent written and verbal communication. Confident and articulate speaking ability on a variety of topics.
Timeline
Human Resources Director/Operations
Frontier Community Services
07.2019 - Current
Quality of Life Director
Signature HealthCare
10.2014 - 07.2019
Social Services/Activities Coordinator
The Vineyards
06.2011 - 10.2014
BTAS - Business Management/HR
Ohio University
Associates - Applied Sciences Human Services
Ohio University