Malissa Curry
Texarkana,TX
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Business Office Manager
Arkansas Nursing & Rehab Center
07.2015 - 04.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
Insurance Clerk
Rotech Healthcare
07.2014 - 07.2015
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
Insurance / Billing Clerk
Little River Memorial Hospital
11.2009 - 11.2013
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
Education
Prairie View A&M University
Prairie View, TX05.1990
High School Diploma -
Texas High School
Texarkana, TX06.1986
Skills
- Electronic Charting
- Petty Cash Disbursement
- Financial Data Analyzation
- Accounts Payable and Receivable
- Business Corresponde
- Data Analysis and Modeling
- Office Supplies and Inventory
- Customer Service Management
- Credit and Collections
- Inquiry Requests
- Administrative Management
- Employee Performance Management System
- Account Collections
- Administration and Operations
- Contract Monitoring
- Electronic Medical Record (EMR) Systems
- Research and Analysis
- Patient Correspondence
- Office Administration
- Office Management Software
- Reading Comprehension
- Travel Accommodations
- Confidential Records Management
- File System Maintenance
- Billing and Invoicing
- Annual Evaluations
- Workload Prioritization
- Departmental Support
- Accounts Payable and Receivable Auditing
- Meeting Coordination and Support
- Customer Care
- Report and Document Preparation
- Documentation
- Capital Expenditures
- Active Listening
- Financial Records and Processing
- Creative Thinking
- Material Preparation
- Record Retrieval
- Reminder Calls
- Calendar Management
- Postage Meter
- File and Data Retrieval Systems
Additional Information
Worker's Compensation and Motor Vehicle / Personal Injury submission.
Medicaid Billing
Insurance Eligibility
Collections
Monthly A/R aging reports
Work monthly A/R credit reports
Assist patients/insurance companies with billing questions
Data entry
Answer multi phoneline
Verified Insurance, CPT and ICD code usage
Maintain correct patient demographics data
Small claims court representative
Doctor's assistance involving litigation with attorneys
Notary Republic (expired)
Timeline
Business Office Manager
Arkansas Nursing & Rehab Center
07.2015 - 04.2023
Insurance Clerk
Rotech Healthcare
07.2014 - 07.2015
Insurance / Billing Clerk
Little River Memorial Hospital
11.2009 - 11.2013
Prairie View A&M University
High School Diploma -
Texas High School
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