Malissa Edwards
Cincinnati
Summary
Compassionate case manager with expertise in mental health advocacy and community resource connection. Demonstrated success in developing individualized treatment plans and providing emotional support during crises, leading to improved client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Greater Cincinnati Behavioral Mental Health Services
Cincinnati
2025.09 - 2026.02
- Coordinated client assessments and developed individualized treatment plans.
- Monitored client progress and adjusted interventions regularly.
- Linked clients with social services, health care providers, and governmental agencies, empowering them to claim or reclaim individual autonomy.
- Advocated for clients' needs within community resources and services.
- Provided crisis intervention and emotional support, stabilizing clients during critical situations.
- Educated clients on mental health resources and coping strategies.
- Maintained accurate case records and documentation according to agency guidelines.
- Coordinated transportation services for clients, ensuring access to essential appointments and resources.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Warehouse Associate
Just Candy
Fairfield
2022.09 - 2025.09
- Ensured inventory accuracy by conducting regular stock checks and maintaining detailed documentation.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Packaged and labeled products for shipment following safety standards.
- Monitored quality of incoming and outgoing merchandise for compliance.
- Used pallet jacks to move items to and from warehouse locations.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Assisted in training new staff on warehouse procedures and safety practices.
- Worked with team members to enhance order fulfillment processes, improving overall efficiency.
- Collaborated with team members to complete tasks efficiently and accurately.
- Communicated effectively with team members on matters related to work assignments.
- Managed updates to inventory and production information using warehouse management systems and scanning technology.
- Supported coworkers on special projects to enhance team collaboration.
Fulfillment Associate/QA Inspector
Cornerstone Brands
West Chester
2016.08 - 2022.05
- Fulfilled orders according to defined standards, ensuring accuracy and efficiency in the picking process.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Resolved order issues, addressing missing or incorrect items to maintain high customer satisfaction levels.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Trained new fulfillment associates, sharing best practices to enhance team performance and onboarding.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OHSkills
- Crisis intervention
- Client assessment
- Case documentation
- Resource coordination
- Community resource connection
- Mental health advocacy
Languages
Spanish
Elementary
Certification
- CPI Blue Card
Timeline
Case Manager
Greater Cincinnati Behavioral Mental Health Services
2025.09 - 2026.02
Warehouse Associate
Just Candy
2022.09 - 2025.09
Fulfillment Associate/QA Inspector
Cornerstone Brands
2016.08 - 2022.05
Bachelor of Arts - Psychology
University of Cincinnati