MALISSA GONZALEZ
Harlingen,TX
Summary
Experienced executive leader with 22 years of progressive leadership experience. Results driven leader with ability to lead multidisciplinary teams to success. Extensive project management experience. Successful mentor.
Overview
26
26
years of professional experience
Work History
Director of Emergency Services
Valley Regional Medical Center
12.2020 - Current
- Implemented data-driven decision-making processes to continuously improve operational efficiency and patient outcomes. utilizing Unit Based Councils. 2023 Safety Survey Result of 93 with 58 surveys.
- Established effective partnerships with local EMS agencies. Increased EMS volumes 20% annually YOY.
- Promoted staff engagement and morale by recognizing outstanding performance, encouraging open dialogue about workplace challenges, and providing opportunities for growth and advancement within the organization. 12% RN Annualized Turnover. Engagement Scores of 85%.
- Improved emergency response times by streamlining communication channels and optimizing resource allocation.
- Managed budgets and resources, ensuring cost-effective delivery of high-quality emergency services. Successfully defended acuity and volume change to increase productivity standard by 10%.
Director of Emergency Services, Chest Pain & Stroke Programs, Float Pool, Swat, and Operations Administrators
Memorial Hermann Katy Hospital
09.2016 - 12.2021
- 30 Bed Emergency Center, 8 Bed Provider Based Emergency Center, 3 Bed Pediatric Emergency Center, Chest Pain, Stroke & Trauma Programs, Float Pool, Swat, OA, and Staffing Coordinators
- Nurse Executive Leadership Academy
- Metrics Driven Executive with strong focus on throughput- successful in driving process change to achieve all outpatient measures
Director of Emergency Services & Observation Unit
Tomball Regional Medical Center
06.2014 - 09.2016
- 24 bed Emergency Center, 6 bed Provider-Based Emergency Center, 24 Bed Observation Unit
- Completed construction project of PBED with successful timely grand opening
- Observation hours decreased from 29 hours to 16 hpp. Dedicated Chest Pain unit.
- $3.5 Million ED Expansion 18 to 25 with dedicated trauma and psychiatric rooms
- Co-chair of Hospital Throughput Committee
VP of Telecommunications Company Servicing the Oil and Gas
CK Rental, INC
08.2009 - 01.2014
- Increased sales by 25% with successful sales presentations to New Clientele
- Authored successful business plan, extensive safety plan, and sales material.
Director of Emergency and Observation Services
Methodist Willowbrook Hospital
05.2009 - 05.2012
- 38 bed ED, & 24 bed Observation Unit
- 2011 Chest Pain Accreditation Coordinator- Coordinated and lead successful drive to achieve accreditation on initial application
- 2012 Received Press Ganey Top Improver Award for improving Satisfaction scores
- Decreased OBS hours from 24 hpd to 14 hpd
Float Pool RN- Med-Surg, IMU, Step-Down, ED
St. Joseph’s Regional Medical
02.2007 - 05.2010
- Agency RN: Floated based on need, worked prn basis.
Director of Nursing for Free Standing Emergency Center
Emergency Health Centre
05.2008 - 04.2009
- Implemented critical care protocols and staffing ratios based on historical aggregate data
- Implemented standard policies and procedures and passed Texas Department of Health and JCAHO reviews as an Outpatient Center
Director of Emergency and Observation Services
Memorial Hermann Memorial City Hospital
04.1998 - 05.2008
- 2005-2008 Director of Emergency and Observation Services
- 2001-2005 Clinical Manager of Emergency Services
- 1998-2001 Charge Nurse of Emergency Services
Education
Doctoral Nursing Practice - Executive Leadership
CHAMBERLAIN COLLEGE OF NURSING
CHICAGO, ILLINOIS05.2020
Master of Science in Nursing, Executive Leadership -
CHAMBERLAIN COLLEGE OF NURSING
CHICAGO, ILLINOIS01.2018
Bachelor of Science in Nursing -
Prairie View A&M University
Houston, Texas01.1996
Salutatorian Graduate
Burton High School
Burton, Texas01.1986
Skills
- Time Management
- Operational Efficiency
- Team Leadership
- Interagency Coordination
- Emergency Response
- Strategic Planning
- Community Outreach
- Program Management
- Critical Thinking
- Budget Management
Affiliations
- ANA Member-2018
- TNA Member -2018
- Emergency Nursing Association-Lifetime Member
- Texas Emergency Nursing Association –Lifetime Member
- Rio Bravo Emergency Nursing Association-Lifetime Member
Scholarly Work
- Poster Presentation - Texas Nursing Association Annual Conference, 6/23, The Future of Nursing Recruitment Model
- Poster Presentation – 7th Annual NeuroICU Symposium, 04/2019, Innovative Communication to Improve Door to Needle Times
- Road to Success: Improving Patient Flow to Improve Customer Satisfaction and Revenue Capture, 2/2012, Presented by Malissa Aing, RN, BSN and Scott Weisenborn, M.D. at Methodist Hospital System Quality Symposium and to Board of Directors
- Poster Presentation at ENA National Conference, 09/2006, Care Process to Decrease Blood Culture Contamination
Awards
2023 Good Samaritan Excellence in Nurse Bronze Award Recipient
2020 Team Daisy Award – Emergency Department, 2020 Partner’s in Caring Leader of the Quarter – 1st Quarter, 2019 Salute to Nurses -Top Ten 2016 Nurse’s Award Houston Chronicle for Clinical Leadership – Staff nominated, 2016 ENA Foundation academic scholarship- Idaho State ENA Scholarship Recipient, 2016
Timeline
Director of Emergency Services
Valley Regional Medical Center
12.2020 - Current
Director of Emergency Services, Chest Pain & Stroke Programs, Float Pool, Swat, and Operations Administrators
Memorial Hermann Katy Hospital
09.2016 - 12.2021
Director of Emergency Services & Observation Unit
Tomball Regional Medical Center
06.2014 - 09.2016
VP of Telecommunications Company Servicing the Oil and Gas
CK Rental, INC
08.2009 - 01.2014
Director of Emergency and Observation Services
Methodist Willowbrook Hospital
05.2009 - 05.2012
Director of Nursing for Free Standing Emergency Center
Emergency Health Centre
05.2008 - 04.2009
Float Pool RN- Med-Surg, IMU, Step-Down, ED
St. Joseph’s Regional Medical
02.2007 - 05.2010
Director of Emergency and Observation Services
Memorial Hermann Memorial City Hospital
04.1998 - 05.2008
Doctoral Nursing Practice - Executive Leadership
CHAMBERLAIN COLLEGE OF NURSING
Master of Science in Nursing, Executive Leadership -
CHAMBERLAIN COLLEGE OF NURSING
Bachelor of Science in Nursing -
Prairie View A&M University
Salutatorian Graduate
Burton High School
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