Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line.
Hi, I’m
Malissa Hill
Rio Rancho,NM
Summary
Overview
21
years of professional experience
Work History
Elite Hail Systems
Office associate
01.2023 - Current
Job overview
- Answer the phones, providing updates on vehicle status
- Scheduling/managing Vehicle Evaluations between client and technician
- Customer vehicle drop off paperwork, documenting process, managing rental assistance
- Retrieving vehicles upon pickup, receiving balance due
- Assist Rental/Scheduling supervisor, reconcile outstanding Insurance Co
- Balance
- Calling on Insurance agencies to check coverage, open auto hail claim, rental reservations
- Creating/editing company documents to reflect the growth, documenting roles and responsibilities
- Implemented call log system
- Filing company invoice, checks, receipts, scanning to company drive.
The Vintage Comb, Hairapist LLC
Full-Time Cosmetologist
01.2018 - Current
Job overview
- Job duties include managing my client relationships
- Owner/Operator
- Guest service; Men, Woman, Children
- Color/Products: Alfaparf, Colorwear, and Pulp Riot, Davines, Eufora
- Hair color all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension
- Retained clients with excellent customer service, providing resulting in, Yelp rated: 5 star reviews
- Instagram: the_vintage_comb
MAMCO Animal Rescue
Office/Warehouse associate
06.2021 - 01.2023
Job overview
- Review adoption applications, follow up with any questions prior to approving/denying application
- Assist in multiple adoption connections; meet and greet, adoption review application, follow-up adoption
- Daily operational duties: sweep, mop office, dog dishes
- Event management; attending events, representing rescue
- Clean up after animals, ensuring clean, safe environment
- Microchip Animals prior to adopted
- Provide vaccinations shots.
Custom Onside L.L.C.
Office Manager
06.2021 - 08.2022
Job overview
- Help create and document Company process/procedures
- Managed City/County permits, understanding the sensitive timeline for projects deadlines
- Daily operational duties: office supplies, mail, team building, West Metro chambers Member
- Managed HR onboarding, interviewing, scouting, ADP payroll management
- Came up with company slogan, additionally assisting with marketing ideas/Home/Garden shows.
Latherhouse Salon
Master Stylist
01.2019 - 05.2020
Job overview
- Color/Product Line: Arrojo, Kevin Murphy, Pulp Riot, Olaplex, Hairstory, Wella
- Guest Service; Unisex
- Balayage Specialist, Pulp Riot Artist, ...
- Hair color Specialist all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension
- Continuous education, increasing client base.
Shear Production Salon
Full-Time Cosmetologist
01.2016 - 01.2018
Job overview
- Job duties include managing my client relationships
- Guest service; Men, Woman, Children
- Color/Products: Alfaparf, Colorwear, and Pulp Riot, Davines, Eufora
- Facial waxing, hair color all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension
- Retained clients with repeat service and excellent customer service, Social media/Yelp rated: 5 star reviews
- Assisting with Salon duties, Towels, sweeping, cleanliness
- Davines Ambassador
- Instagram: the_vintage_comb
Fantastic Sams
Full-Time Cosmetologist
01.2016 - 01.2016
Job overview
Trouble Salon
Salon Coordinator/Receptionist
01.2014 - 01.2015
Job overview
BodyLogicMD
Office Manager / Executive Assistant
01.2011 - 01.2013
Job overview
Express Employment
Expeditors Intl of Washington
01.2010 - 01.2011
Job overview
Southland Supply
Accounting/Administrative Assistant
01.2009 - 01.2010
Job overview
generationE Technologies
Office Manager / Executive Assistant
01.2007 - 01.2008
Job overview
Efficient Attic Systems
Office Manager/Customer Service Manager/Human Resource Specialist
01.2004 - 01.2006
Job overview
Education
Red Rocks Community CollegeDenver, CO
No Degree from Digital Communications And Multimedia
University Overview
The Academy of Radio BroadcastingFremont, CA
No Degree from Radio Broadcasting Communication
University Overview
DeAnza Community CollegeSan Jose, CA
No Degree from Interior Design
University Overview
Colorado State Notary
07.2021
University Overview
Barbicide certified
01.2020
University Overview
Babe Tape-In Certification
01.2016
University Overview
Empire Beauty School Lakewood, CO
No Degree from Cosmetology
11.
University Overview
Skills
- File Organization
- Reception duties
- Data Entry
- Data entry expertise
- Scheduling
- Paperwork Processing
- Document Management
- Meeting Scheduling
- Bookkeeping
- Spreadsheet Creation
- Calendar Management
Currentposition
Currentposition
- Elite Hail Systems, Englewood, CO, 2023 - Current, Office associate, Answer the phones, providing updates on vehicle status, Scheduling/managing Vehicle Evaluations between client and technician, Customer vehicle drop off paperwork, documenting process, managing rental assistance., Retrieving vehicles upon pickup, receiving balance due, Assist Rental/Scheduling supervisor, reconcile outstanding Insurance Co. balance, Calling on Insurance agencies to check coverage, open auto hail claim, rental reservations, Creating/editing company documents to reflect the growth, documenting roles and responsibilities, Implemented call log system, Filing company invoice, checks, receipts, scanning to company drive
- MAMCO Animal Rescue, Lakewood, CO, June 2021-2023, Office/Warehouse associate, Review adoption applications, follow up with any questions prior to approving/denying application, Assist in multiple adoption connections; meet and greet, adoption review application, follow-up adoption, Daily operational duties: sweep, mop office, dog dishes, Event management; attending events, representing rescue, Clean up after animals, ensuring clean, safe environment, Microchip Animals prior to adopted, Provide vaccinations shots
- Custom Onside L.L.C., Lakewood, CO, June 2021-August 2022, Office Manager, Help create and document Company process/procedures, Managed City/County permits, understanding the sensitive timeline for projects deadlines, Daily operational duties: office supplies, mail, team building, West Metro chambers Member, Managed HR onboarding, interviewing, scouting, ADP payroll management, Came up with company slogan, additionally assisting with marketing ideas/Home/Garden shows
Cosmetologyexperience
Cosmetologyexperience
- Latherhouse Salon, Lakewood, CO, 2019-COVID, Master Stylist, Color/Product Line: Arrojo, Kevin Murphy, Pulp Riot, Olaplex, Hairstory, Wella, Guest Service; Unisex, Balayage Specialist, Pulp Riot Artist, ...., hair color Specialist all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension, Continuous education, increasing client base
- The Vintage Comb, Hairapist LLC, Lakewood, CO, 2018 to Current, Full-Time Cosmetologist, Job duties include managing my client relationships:, Owner/Operator, Guest service; Men, Woman, Children, Color/Products: Alfaparf, Colorwear, and Pulp Riot, Davines, Eufora, hair color all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension, Retained clients with excellent customer service, providing resulting in, Yelp rated: 5 star reviews, Instagram: the_vintage_comb
- Shear Production Salon, Lakewood, CO, 2016 to 2018, Full-Time Cosmetologist, Job duties include managing my client relationships:, Guest service; Men, Woman, Children, Color/Products: Alfaparf, Colorwear, and Pulp Riot, Davines, Eufora, Facial waxing, hair color all over, retouch, balayage, full partial highlight & lowlight, conditioning treatments, Keratin Smoothing treatments, babe Tape-in Extension, Retained clients with repeat service and excellent customer service, Social media/Yelp rated: 5 star reviews, Assisting with Salon duties, Towels, sweeping, cleanliness, Davines Ambassador, Instagram: the_vintage_comb
Funfacts
Funfacts
- Corner Store, Denver, CO, 2012 to 2013, Lead Actress, http://vimeo.com/user12218343/review/53900647/fbc5fb34ed
- Valens Wellness Center, Los Angeles, California, 2007 to 2008, Lead Actress, http://www.youtube.com/watch?v=1s436_4ksU4&feature=g-all
- Hot Topic, Los Angeles, California, 2006 to 2007, Plus size Model, Online Catalog Model. -Available upon request
Previous Experience
Previous Experience
- Fantastic Sams, 64th/Indiana, 2016 to 2016, Full-Time Cosmetologist
- Trouble Salon, DTC, 2014 to 2015, Salon Coordinator/Receptionist
- BodyLogicMD, Denver and Vail, Colorado/Virginia, 2011 to 2013, Office Manager / Executive Assistant
- Express Employment, Bedford, Texas, 2010 to 2011, Expeditors Intl of Washington
- Southland Supply, Irving, Texas, 2009 to 2010, Accounting/Administrative Assistant
- GenerationE Technologies, San Clemente, California, 2007 to 2008, Office Manager / Executive Assistant
- Efficient Attic Systems, Dallas, Texas, 2004 to 2006, Office Manager/Customer Service Manager/Human Resource Specialist
Timeline
Office associate
Elite Hail Systems
01.2023 - Current
Office/Warehouse associate
MAMCO Animal Rescue
06.2021 - 01.2023
Office Manager
Custom Onside L.L.C.
06.2021 - 08.2022
Master Stylist
Latherhouse Salon
01.2019 - 05.2020
Full-Time Cosmetologist
The Vintage Comb, Hairapist LLC
01.2018 - Current
Full-Time Cosmetologist
Shear Production Salon
01.2016 - 01.2018
Full-Time Cosmetologist
Fantastic Sams
01.2016 - 01.2016
Salon Coordinator/Receptionist
Trouble Salon
01.2014 - 01.2015
Office Manager / Executive Assistant
BodyLogicMD
01.2011 - 01.2013
Expeditors Intl of Washington
Express Employment
01.2010 - 01.2011
Accounting/Administrative Assistant
Southland Supply
01.2009 - 01.2010
Office Manager / Executive Assistant
generationE Technologies
01.2007 - 01.2008
Office Manager/Customer Service Manager/Human Resource Specialist
Efficient Attic Systems
01.2004 - 01.2006
Red Rocks Community College
No Degree from Digital Communications And Multimedia
The Academy of Radio Broadcasting
No Degree from Radio Broadcasting Communication
DeAnza Community College
No Degree from Interior Design
Colorado State Notary
Barbicide certified
Babe Tape-In Certification
Empire Beauty School
No Degree from Cosmetology
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