Malissa Mullins
Garland
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Bartender
Pubsmith LLC
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Flagship Restaurants
06.2021 - 10.2024
- Warmly welcome guests with a smile, ensuring immediate and effective service
- Ability to work in a fast paced/high volume environment while maintaining/ building customer rapport with patrons
- Study and memorize over 75 menu options to provide the best recommendations based on customer preference.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Coordinate with team to maintain a safe environment by regulating alcohol consumption and deescalating conflict.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Spravato Patient Care Technician
Allen Psychiatry
12.2022 - 06.2023
- Inbound and outbound phone calls for patient scheduling, updates or concerns.
- Filing and data entry of patient documents, appointment notes, insurance and billing.
- Patient interaction and medication distribution.
- Work with insurance companies and submit prior authorizations for medication coverage.
- Send prescriptions to preferred pharmacies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Maintain HIPAA standards and regulations.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Customer Support Rep. I
General Dynamics OTS
09.2019 - 09.2020
- Process Quote Requests.
- Process new orders and change orders through production control department.
- Reviews purchase orders for compliance to quotation.
- Enter and maintain customer orders in MRP system.
- Reads correspondence from customers to determine needs of customer not met by standard products.
- Confers with engineering department to ascertain feasibility of designing tooling/fixtures and cost estimate associated with new design as well as forgings that will be produced from this tooling.
- Confers with production personnel to determine feasibility of fabrication and to obtain production time.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Corresponds with customer to inform of production progress and costs.
Education
Associates of science - Psychology
Richland College
Dallas, TX12.2026
Skills
- Proficient in Microsoft Office
- Detail-Oriented Approach
- Quickly Adjusts to Change
- Effective Problem Resolution
- Efficient Task Coordination
- Efficient in High-Pressure Situations
- Workplace Professionalism
- Proficient in Multitasking
- Client Support Expertise
- Proven Reliability
Timeline
Bartender
Pubsmith LLC
10.2024 - Current
Spravato Patient Care Technician
Allen Psychiatry
12.2022 - 06.2023
Bartender
Flagship Restaurants
06.2021 - 10.2024
Customer Support Rep. I
General Dynamics OTS
09.2019 - 09.2020
Associates of science - Psychology
Richland College
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