Grace Kiernan
East Greenwich,RI
Summary
Dynamic professional excelling in team leadership and strategic thinking. Proficient in Microsoft Office, driving project execution and program implementation. Skilled in hospitality, fostering collaborative environments for mutual success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-driven management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2026
2026
years of professional experience
Work History
Bartender
DePasquale Ventures
07.2025 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crew Member
Charles River Boat Company
07.2025 - Current
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Responded to guest inquiries and requests promptly and courteously.
Bartender
Southern Kin Cookhouse
03.2025 - 08.2025
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Store Manager
Air & Anchor
2024 - 2025
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Clementines Homemade Ice Cream
05.2017 - 09.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
Medical Office Manager
Sparadeo & Associates
2023 - 2024
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
Political Science
University of Rhode Island
Kingston, Rhode Island, RISkills
- Team leadership
- Flexible problem-solving
- Proficient in Microsoft Office
- Strategic thinker
- Hospitality and accommodation
- Skilled in utilizing Google Workspace applications
- Project execution
- Sales expertise
- Strong organizational skills
- Program implementation
- Outstanding communication skills
Timeline
Bartender
DePasquale Ventures
07.2025 - Current
Crew Member
Charles River Boat Company
07.2025 - Current
Bartender
Southern Kin Cookhouse
03.2025 - 08.2025
Store Manager
Clementines Homemade Ice Cream
05.2017 - 09.2024
Store Manager
Air & Anchor
2024 - 2025
Medical Office Manager
Sparadeo & Associates
2023 - 2024
Political Science
University of Rhode Island