Hi, I’m
Elizabeth Kalinoski
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
years of professional experience
Work History
Nuvole Rooftop 22
Bartender
03.2022 - Current
Job overview
- Maintained accuracy and efficiency when processing sales transactions.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Stayed up-to-date on menu changes to help customers make food and beverage choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Pippas Cafe
Server
03.2021 - 03.2022
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Allegiant Airlines
Crossed Utilized Agent
01.2019 - 03.2021
Job overview
- Loading and unloaded customer luggage, airfreight and company mail on and off aircraft.
- Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights and re-booked passengers.
- Escorted passengers and special needs customers safely and courteously.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Microsoft Excell to input key data into hotel's database system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Transforming Youth Movement
Mentor
12.2018 - 12.2019
Job overview
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Supported individuals with hardships to help develop communication, social and daily living skills.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Arts from Sociology
05.2023
University Overview
- Dean's List in Spring 2022
Rowan Cabarrus Community CollegeConcord, NC
Associate of Arts from Liberal Arts And Sciences
12.2021
Skills
- Customer Service and Rapport
- High Energy and Stamina
- Relationship Building
- Staff Training
- Verbal and Written Communication
- Courteous Phone Demeanor
- Multitasking and Prioritization
- Reliable and Responsible
- Social and Behavioral Research (IRB)
- Proficient in Microsoft Office
- Proficient in R Studio
Timeline
Bartender
Nuvole Rooftop 22
03.2022 - Current
Server
Pippas Cafe
03.2021 - 03.2022
Crossed Utilized Agent
Allegiant Airlines
01.2019 - 03.2021
Mentor
Transforming Youth Movement
12.2018 - 12.2019
University of North Carolina At Charlotte
Bachelor of Arts from Sociology
Rowan Cabarrus Community College
Associate of Arts from Liberal Arts And Sciences
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