Malista Hatfield
Ocala,FL
Summary
Adept at crafting unforgettable travel experiences, I leveraged my expertise in itinerary development and client networking at Fancy Girl Travel Concierge and Nortel Networks. Specializing in international reservations and fostering resort partnerships, I consistently secured discounted rates and enhanced travel satisfaction, showcasing my negotiation acumen and dedication to customer service excellence.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Travel Agent
Fancy Girl Travel Concierge
St. Petersburg, FL
08.2023 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Planned special events such as honeymoons or destination weddings.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
Corporate Travel Consultant
Nortel Networks
Atlanta, GA
05.1992 - 07.2006
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Assisted in the planning of complex international travel arrangements.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Coordinated meetings and conferences both domestically and internationally.
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Worked with groups, couples and executive clients to arrange travel arrangements.
- Made travel reservations involving flights, hotel and rental cars.
Education
Associate of Arts - Tourism And Travel Management
Cleveland State Community College
Cleveland, TN06-1996
Skills
- International reservations
- Overseas tours
- Travel packages
- Itineraries
- Company guidelines and procedures
- Itinerary development
- Client networking
- Credit card payments
- Travel research
- Travel insurance
- Leisure travel
- Special needs travelers
- Package sales
- Resort partnerships
Certification
- Travel agent Cruise Line International Association
- Amtrak Certification
- Disney Complete Travel Planner Certification
- Royal Caribbean Masters Degree Certification
- NCCL Masters Degree Certification
- Regent Cruise Line Maters Certification
Timeline
Travel Agent
Fancy Girl Travel Concierge
08.2023 - Current
Corporate Travel Consultant
Nortel Networks
05.1992 - 07.2006
- Travel agent Cruise Line International Association
- Amtrak Certification
- Disney Complete Travel Planner Certification
- Royal Caribbean Masters Degree Certification
- NCCL Masters Degree Certification
- Regent Cruise Line Maters Certification
Associate of Arts - Tourism And Travel Management
Cleveland State Community College
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