Maliya Drew
Huber Heights
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Cash Greet/Expo/Greeter
Buffalo Wild Wings
08.2024 - 10.2024
- Welcomed and sat guests as they entered, providing a friendly and inviting atmosphere
- Accurately took customer orders as well as trayed/bagged and distributed them
- Processed payments efficiently through the POS system and cash register
- Addressed guest inquiries in person and over the phone
- Prepared and stocked inventory for future shifts
Probation Intern
Bowling Green Municipal County Courthouse
01.2023 - 04.2023
- Worked alongside all probation officers, clerks, Chief PO, bailiffs, magistrate & judge to learn the duties expected of probation employees
- Observed traffic & criminal cases, escorted defendants to & from the courtroom
- Fingerprinted defendants & sent them to database
- Sat in on meetings with probationers & community meetings involving LE personnel
- Typed up probation violations & prepared them for distribution
Server
Buffalo Wild Wings
11.2020 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Completed side work for myself and other servers to support flow of service
Education
Bachelor of Science - Criminal Justice
Bowling Green State University
Bowling Green 08.2023
High School Diploma -
Wayne High School
Huber Heights05.2018
Skills
- Quick learner
- Exceptional communication & customer service
- Cash handling
- Computer proficiency
Timeline
Cash Greet/Expo/Greeter
Buffalo Wild Wings
08.2024 - 10.2024
Probation Intern
Bowling Green Municipal County Courthouse
01.2023 - 04.2023
Server
Buffalo Wild Wings
11.2020 - 06.2024
Bachelor of Science - Criminal Justice
Bowling Green State University
High School Diploma -
Wayne High School
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