Maliya Flood
Mebane,NC
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions, with experience in healthcare administration. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Seasoned Patient Intake Specialist demonstrating comprehensive knowledge in patient registration, insurance verification, and appointment scheduling. Possess strong communication skills for effective interaction with patients and healthcare providers. Demonstrated impact by streamlining intake procedures to enhance efficiency and improve patient experience. Skilled in using medical software for accurate data entry and record management.
Overview
6
6
years of professional experience
Work History
Patient Intake Specialist
University of North Carolina at Chapel Hill
Chapel Hill, North Carolina
03.2024 - Current
- Assisted with new patient registration, verifying insurance information and collecting co-payments.
- Provided assistance to incoming calls from patients regarding appointment scheduling and billing inquiries.
- Verified demographic information of all new and returning patients.
- Ensured that all necessary forms were completed accurately prior to the start of an appointment or procedure.
- Coordinated with physicians, nurses and other healthcare staff to ensure timely completion of patient intake process.
- Informed patients about hospital policies, procedures and applicable fees.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Followed established guidelines for releasing confidential information in accordance with HIPAA regulations.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Private Caregiver
Private Care
Mebane, USA
05.2021 - 01.2024
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels
- Administered prescribed medications according to physician instructions and monitored for adverse reactions
- Researched medical information online when needed in order to provide additional insight into a client's condition
- Helped clients get in and out of beds and wheelchairs
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation
- Maintained clean and well-organized environment for client happiness and safety
- Followed safe lifting and transferring techniques to transport residents
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Improved patient outlook and daily living through compassionate care
- Transported patients to medical, dental and personal care appointments
- Accompanied clients on recreational activities such as walks or trips to the park
- Managed conflict resolution between employees when necessary
- Actively participated in professional development activities such as conferences or seminars
Healthcare Administrator
Clapps Assisted Living
Pleasant Garden, USA
08.2018 - 04.2021
- Handled phone calls
- Directed, supervised and evaluated medical personnel
- Reviewed and evaluated healthcare policies and procedures to ensure compliance with legal requirements.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
Education
High School Diploma -
Graham High School
Graham, NC06.2018
Skills
- Care Plan Assessment
- Progress Documentation
- Client Safety and First Aid
- Clinical Quality Program Standards
- Schedule Development
- Knowledge of State Regulations
- Compassionate Client Care
- EPIC System
- Incoming Call Management
Timeline
Patient Intake Specialist
University of North Carolina at Chapel Hill
03.2024 - Current
Private Caregiver
Private Care
05.2021 - 01.2024
Healthcare Administrator
Clapps Assisted Living
08.2018 - 04.2021
High School Diploma -
Graham High School