Maliyah Brooks
Atlanta,GA
Summary
Adept at fostering team collaboration and spearheading performance improvements, my tenure at IHOP and Working America, AFL-CIO, highlights my expertise in resource allocation and problem-solving. Leveraging skills in customer service and complex problem-solving, I've successfully managed high-pressure situations and enhanced service standards, demonstrating a commitment to excellence and innovation in every role.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Waitress
IHOP
- Optimized resource allocation by regularly reviewing budgets and adjusting financial plans as necessary.
- Conducted thorough site evaluations to assess potential risks and develop mitigation strategies accordingly.
- Supported team members with task delegation and problem-solving, fostering a collaborative work environment.
- Maintained accurate records of project data for future reference and analysis purposes.
- Ensured compliance with industry regulations by implementing strict adherence to established guidelines.
Assistant Field Director
Working America, AFL-CIO
Atlanta, GA
07.2024 - Current
- Optimized resource allocation by regularly reviewing budgets and adjusting financial plans as necessary.
- Conducted thorough site evaluations to assess potential risks and develop mitigation strategies accordingly.
- Supported team members with task delegation and problem-solving, fostering a collaborative work environment.
- Maintained accurate records of project data for future reference and analysis purposes.
- Ensured compliance with industry regulations by implementing strict adherence to established guidelines.
App Beta Tester
Working America, AFL-CIO
Atlanta, GA
09.2024 - 09.2024
- Spearheaded successful beta launches with careful planning, coordination, and execution of test plans.
- Developed strong working relationships with peers across departments, fostering a positive environment conducive to collaboration and innovation.
Waitress
Taco Mac Restaurant
Douglasville, GA
03.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Assistant Manager
Household Cleaning Service
Atlanta, GA
01.2024 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
Infant and Toddler Teacher
Jovie Childcare
Tucker, GA
09.2023 - 01.2024
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
Elderly Caregiver
Home Instead Seniors Care
Kennesaw, GA
01.2023 - 09.2023
- Offered companionship and kindness to elderly patients.
Infant and Toddler Teacher
Learning Academy
Douglasville, GA
02.2022 - 09.2022
Education
Early Childhood Care And Education
Kennessaw State University
Marietta, GASkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
- Food Running
- Memory retention
- Complex Problem-Solving
- Table Setting
- Order Accuracy
- Accurate money handling
- Complaint resolution
- Menu Memorization
- Food safety understanding
- Performance Improvement
- Supply Restocking
- High-volume dining
- Table Bussing
- Tableside Service
- Relationship Management
- Allergy awareness
- Beverage Preparation
- Sales Techniques
- Seating arrangements
- Order Management
- Compliance standards
- Bar terminology
- Special Event Coordination
Affiliations
AFL-CIO Working union
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
App Beta Tester
Working America, AFL-CIO
09.2024 - 09.2024
Assistant Field Director
Working America, AFL-CIO
07.2024 - Current
Waitress
Taco Mac Restaurant
03.2024 - 06.2024
Assistant Manager
Household Cleaning Service
01.2024 - 05.2024
Infant and Toddler Teacher
Jovie Childcare
09.2023 - 01.2024
Elderly Caregiver
Home Instead Seniors Care
01.2023 - 09.2023
Infant and Toddler Teacher
Learning Academy
02.2022 - 09.2022
Waitress
IHOP
Early Childhood Care And Education
Kennessaw State University