Maliyah Brown
Joliet,IL
Summary
To apply my education in business management and technical management, along with my retail supervisory experience, to contribute to organizational success while continuing to grow professionally and advance my career.
Overview
6
6
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
Joliet, IL
06.2024 - Current
- Supervise daily operations to ensure efficient store functionality.
- Train and mentor staff to improve customer service skills.
- Train new employees on policies, procedures, product knowledge, customer service techniques.
- Create and implement daily work schedules to ensure that all tasks were completed in an efficient manner.
- Maintain records of team member productivity, attendance, and other metrics related to job performance.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Personal Shopper
Walmart
Romeoville, IL
03.2021 - 06.2023
- Provided exceptional, personalized shopping experiences by understanding individual customer needs.
- Recommended tailored product selections to match customer preferences and lifestyles.
- Built and maintained lasting client relationships, increasing customer retention, and loyalty.
- Utilized company systems to track orders, manage inventory, and ensure timely deliveries.
- Collaborated with team members to meet daily fulfillment goals and enhance the overall shopping experience.
Sales Associate
Ross Dress For Less
Joliet, IL
06.2019 - 03.2021
- Delivered a friendly, efficient shopping experience by greeting and assisting every customer.
- Maintained a clean, safe, and organized sales floor, including keeping emergency exits unobstructed.
- Monitored customer activity and store areas to ensure loss prevention and safety compliance.
- Operated cash registers and handled transactions accurately, thanking each customer to promote return visits.
- Supported merchandising efforts by restocking shelves and organizing displays to drive product visibility.
Education
Bachelor of Science - Business Management, Retail Management
DeVry University
Naperville, IL08-2023
Associate of Applied Science - Business
DeVry University
Naperville, IL06-2021
Timeline
Area Supervisor
Ross Dress For Less
06.2024 - Current
Personal Shopper
Walmart
03.2021 - 06.2023
Sales Associate
Ross Dress For Less
06.2019 - 03.2021
Bachelor of Science - Business Management, Retail Management
DeVry University
Associate of Applied Science - Business
DeVry University