Maliyah Fagan
Acworth,GA
Summary
Accomplished Insurance Follow-Up Specialist at GetixHealth, adept in claims processing and denial management. Enhanced collections performance through strategic action plans and exceptional communication. Proven track record in boosting revenue recovery and streamlining workflows. Recognized for reliability and attention to detail, ensuring timely resolution of claims and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Insurance Follow-Up Specialist
GetixHealth
Remote
12.2022 - Current
- Enhanced claim resolution rates by diligently reviewing and analyzing outstanding insurance claims.
- Resolved patient disputes promptly regarding insurance coverage or billing matters.
- Participated in regular staff meetings to discuss and strategize action plans for problematic accounts, resulting in improved collections performance.
- Implemented efficient workflows for claim submissions, reducing processing delays from insurers.
- Assisted management in implementing new policies and procedures for streamlining the insurance follow-up process, increasing departmental productivity levels.
- Streamlined follow-up processes for improved efficiency, ensuring timely resolution of unpaid claims.
- Provided exceptional customer support to patients and insurance companies, fostering positive relationships and maintaining a high level of client satisfaction.
- Boosted revenue recovery by identifying and resolving errors in billing and coding practices.
Data Entry Specialist
Wipro
Atlanta, Ga
10.2020 - 11.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Education
Mundy’s Mill High School
Clayton, Ga05.2020
Skills
- Critical thinking capacity
- Organizational growth
- HIPAA compliance
- Effective communication
- Computer software proficiency
- Strong analytical skills
- Time management mastery
- Claims processing expertise
- Denial management strategies
- Medical terminology fluency
- Appeals process experience
- CPT coding proficiency
- Medical billing proficiency
- Medicare and medicaid expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Calm and professional under pressure
Timeline
Insurance Follow-Up Specialist
GetixHealth
12.2022 - Current
Data Entry Specialist
Wipro
10.2020 - 11.2022
Mundy’s Mill High School