Maliyah Huynh
Lynnwood,WA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Operational problem-solver even when under pressure. Resourceful in balancing customer focused, company and employee needs. Consistency in organization and planning. Devoted to giving customers a positive and memorable experience
Overview
2
2
years of professional experience
Work History
Shift Supervisor/Manager
Starbucks
Mukilteo, WA
10.2022 - Current
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Collaborated with management to plan special events or promotions.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Recommended opportunities for growth and advancement to motivate employees.
- Evaluated employee performance, delivering individualized feedback and praise.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
Some College (No Degree) - Meeting And Event Planning
Arizona State University
Tempe, AZ12-2021
Some College (No Degree) - Dental Assisting
Shoreline Community College
Seattle, WA09-2020
High School Diploma -
Kamiak High School
Mukilteo, WA06-2020
Skills
- Team Leadership, collaboration and Motivation
- Excellent Communication
- Time Management
- Reliability
- Positive Attitude
- Goal Setting
- Role Modeling
- Task Prioritization
- Problem-solving abilities
- Attention to Detail
- Interpersonal Communication
- Project Planning and Organization
Timeline
Shift Supervisor/Manager
Starbucks
10.2022 - Current
Some College (No Degree) - Meeting And Event Planning
Arizona State University
Some College (No Degree) - Dental Assisting
Shoreline Community College
High School Diploma -
Kamiak High School