Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Souleymane Takassou
Philadelphia,Pennsylvania
Work Preference
Summary
Productive [Job Title] successful in deadline-driven, production-focused settings. Highly efficient in accurately delivering mail and packages to individuals and business customers. Seeking to transition to rewarding role with a growing team.
Focused individual with more than [Number] years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.
Seasoned [Job Title] well versed in distribution center operations and successful in working in production-driven environments. Organized professional committed to maintaining highest standards of efficiency. Seeking to bring talent and [Number]-year background to rewarding [Job Title] role.
Overview
9
9
years of professional experience
Work History
Shift supervisor/Manager
CVS Pharmacy
Philadelphia, Pennsylvania
05.2025 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Researched issues to obtain appropriate answers to customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Propelled market share to surge ahead of competitors and earn #[Number] ranking.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Store Manager
Rite Aid
Philadelphia, PA
01.2017 - 05.2025
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
- Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
- Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
- Trained over [Number] employees over [Timeframe] in effective work procedures and performance strategies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Casual Mail Handler
Us Postal Service
Philadelphia, Pennsylvania
11.2019 - 01.2020
- Drove retail sales by promoting and selling stamps, envelopes and money orders.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Assisted customers in receiving oversized parcels by carrying items inside.
Education
Bachelor of Management Studies - Business Management
University of Law And Economics of Bamako
Mali West Africa12.2001
Skills
- Strong organization skills
- Service-oriented
- Distribution services
- Team collaboration
- Shipping and receiving proficiency
- Automated mail processing proficiency
- Retail sales
- Postal form proficiency
Timeline
Shift supervisor/Manager
CVS Pharmacy
05.2025 - Current
Casual Mail Handler
Us Postal Service
11.2019 - 01.2020
Assistant Store Manager
Rite Aid
01.2017 - 05.2025
Bachelor of Management Studies - Business Management
University of Law And Economics of Bamako