Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Louie

Summary

Proven leader and effective manager at CVS Pharmacy, adept in staff management and customer satisfaction. Elevated team productivity and store performance through skilled coaching and leadership development. Proficient in cash handling and fostering a customer-oriented environment, consistently surpassing sales targets. Demonstrated exceptional work ethic and integrity, alongside strong time management capabilities.

Overview

3
3
years of professional experience

Work History

Shift Supervisor/Manager

CVS Pharmacy
08.2021 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced registers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Retail Sales Associate

CVS Pharmacy
01.2021 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets.

Education

Bachelor of Science - Accounting

Manhattanville College
Purchase, NY
05.2024

GED -

Yorktown High School
Yorktown Heights, NY
06.2020

Skills

  • Employee Training
  • Staff Management
  • Customer-Oriented
  • Work Ethic and Integrity
  • Cash Handling
  • Teamwork and Cooperation
  • Time Management
  • Leadership Development
  • Coaching

Timeline

Shift Supervisor/Manager

CVS Pharmacy
08.2021 - 03.2024

Retail Sales Associate

CVS Pharmacy
01.2021 - 08.2021

Bachelor of Science - Accounting

Manhattanville College

GED -

Yorktown High School

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Matthew Louie