MALIYAH S. CHIN
Long Beach,CA
Summary
Enthusiastic and reliable professional seeking a server position to leverage strong customer service skills and extensive experience in the hospitality industry. Committed to delivering exceptional dining experiences through attentive service, effective communication, and a positive attitude. Eager to contribute to a dynamic team and enhance guest satisfaction in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Server & Cigar Sommelier
Skyriver Casino: The Humidor
10.2023 - 07.2024
- Elevated customer satisfaction by expertly recommending and pairing cigars with menu items to match individual preferences.
- Delivered exceptional service by anticipating and addressing guests' needs proactively.
- Upheld a polished appearance, enhancing the upscale ambiance of the establishment.
- Created a welcoming environment through warm greetings and genuine farewells.
- Adhered to company policies and procedures while consistently ensuring high-quality service.
Server
Tsukiji AYCE Sushi & Hibachi
02.2023 - 10.2023
- Efficiently managed multiple tables simultaneously, maintaining high service quality.
- Collaborated with team members during peak hours to boost productivity.
- Increased sales through effective upselling and comprehensive menu knowledge.
- Utilized POS system for order placement, billing, and managing complimentary items.
- Delivered attentive service during high-volume periods, ensuring detail-oriented guest interactions.
Elevated Server
Cali Chilli
03.2022 - 11.2022
- Delivered exceptional service by anticipating guests' needs and enhancing satisfaction.
- Maintained a polished appearance to support the establishment's upscale ambiance.
- Created a welcoming atmosphere with warm greetings and genuine farewells.
- Adhered to company policies while consistently providing high-quality service.
- Managed multiple tables efficiently, ensuring service quality remained uncompromised.
Server
Hooters of Long Beach
01.2020 - 08.2021
- Delivered attentive and friendly service, ensuring high customer satisfaction and a positive dining experience.
- Efficiently managed orders and transactions using a POS system.
- Utilized menu knowledge to recommend and upsell items, including specials and promotions.
- Maintained cleanliness and organization of dining areas and workstations, adhering to hygiene standards.
- Created a welcoming atmosphere with warm greetings and personalized service.
Education
Diagnostic Medical Sonography -
Smith Chason College
Los Angeles, CA01.2027
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.2020
Skills
- Leadership Skills
- Critical Thinking
- Time Management
- Interpersonal Skills
- Analytical Skills
- Hospitality service expertise
- Guest Relations Management
- Guest Engagement
Timeline
Server & Cigar Sommelier
Skyriver Casino: The Humidor
10.2023 - 07.2024
Server
Tsukiji AYCE Sushi & Hibachi
02.2023 - 10.2023
Elevated Server
Cali Chilli
03.2022 - 11.2022
Server
Hooters of Long Beach
01.2020 - 08.2021
Diagnostic Medical Sonography -
Smith Chason College
High School Diploma -
Long Beach Polytechnic High School
Similar Profiles
Charmel LindseyCharmel Lindsey
Cook at Skyriver CasinoCook at Skyriver Casino
Richard VasquezRichard Vasquez
Store Manager at Club HumidorStore Manager at Club Humidor
Nickayla RedwoodNickayla Redwood
Bartender at Humidor Cigar Bar & LoungeBartender at Humidor Cigar Bar & Lounge
Haley MaloneyHaley Maloney
Inventory Lead at WYLDInventory Lead at WYLD
Terry SavoyTerry Savoy
Substitute Teacher at ABC Unified School DistrictSubstitute Teacher at ABC Unified School District