Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Malka COLLIER-SMITH
BOWLING GREEN,KY
Summary
Overview
18
years of professional experience
Work History
CHC
Patient Financial Coordinator/Insurance Specialist
10.2009 - Current
Job overview
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Interview self-pay patients in person or over the phone
- Submit Medicaid applications on kynect.gov website
- Send and review financial assistance applications
- Make follow up calls assisting patients with resolving balance on hospital visit inpatient and outpatient accounts
- Update and verifying insurance provided by patients
Resurgeons Orthopedics
Insurance Verification Specialist
07.2007 - 08.2008
Job overview
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with front desk department to facilitate decision-making for patient upcoming visits and insurance coverage.
Atlantic Southeast Airlines
Flight Attendant
10.2003 - 06.2007
Job overview
Education
American InterContinental UniversityAtlanta, GA
Bachelor of Arts from Fashion Merchandising
06.2002
University Overview
Skills
- Customer Locating
- Patient Registration
- Communicating to Patients and Families
- Medical Assistance
- Patient Confidentiality and Data Security
- Delinquent Account Notification
- Customer Inquiries
- Calm and Effective Under Pressure
- Caring and Empathetic
- Updating Customer Accounts
- Documenting and Recording Information
- Financial Counseling
- Organizational Skills
- Insurance Authorizations
Timeline
Patient Financial Coordinator/Insurance Specialist
CHC
10.2009 - Current
Insurance Verification Specialist
Resurgeons Orthopedics
07.2007 - 08.2008
Flight Attendant
Atlantic Southeast Airlines
10.2003 - 06.2007
American InterContinental University
Bachelor of Arts from Fashion Merchandising
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