Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malki Perez

Queens,NY

Summary

Compassionate with experience supporting elderly, ill and people from different cultures, promotes understanding attitude to achieve comfortable and welcoming environment for customers. Organized and dependable, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet all set goals.

Overview

11
11
years of professional experience

Work History

HHA

Amazing Home Care
03.2017 - Current
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Trained new staff members on best practices for home health care.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Customer Service

Impressions Beauty Salon & Spa
07.2012 - 05.2016
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Fulfilled customers' special requests
  • Recommended appropriate services to customers
  • Protected products from damage by using proper packaging and bagging techniques.
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma

Malverne Senior High School
Malverne, NY

Core Training, HHA (83 Hrs)

Excel Career Training School, Inc
East Elmhurst, NY
2017

Skills

  • Helpful, positive attitude
  • Good communication skills
  • Engage with clients and their families
  • Able to work independently and responsibly
  • Complete tasks assigned on a timely manner
  • Problem-Solving Abilities
  • Flexibility and adaptability
  • Teamwork

Languages

Spanish
English

Timeline

HHA

Amazing Home Care
03.2017 - Current

Customer Service

Impressions Beauty Salon & Spa
07.2012 - 05.2016

High School Diploma

Malverne Senior High School

Core Training, HHA (83 Hrs)

Excel Career Training School, Inc

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Malki Perez