Mallarie Williams
Cedar Rapids
Summary
Dynamic professional with a proven track record at Forward Air Freight, excelling in regulatory compliance and employee onboarding. Skilled in applicant tracking systems and background checks, I enhance hiring practices to boost driver recruitment and retention. Committed to delivering exceptional customer service while managing documentation efficiently.
Overview
5
5
years of professional experience
Work History
Processor/Onboarding Specialist
Forward Air Freight
Groveport
02.2025 - Current
- Review and process CDL driver applications, ensuring compliance with DOT regulations and company hiring standards.
- Conduct background checks, employment verifications, and license validations to assess candidate eligibility.
- Collaborated with recruiters and safety teams to schedule interviews, road tests, and drug screenings.
- Managed the onboarding process for new hires, including documentation collection, orientation scheduling, and training coordination.
- Maintained accurate records in applicant tracking systems (ATS), and ensured timely communication with candidates throughout the hiring process.
- Supported continuous improvement in hiring practices to ensure driver recruitment and retention.
Server/Bartender Assistant
Bravo! Cucina Italiana
Columbus
08.2024 - 12.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
Office Administrator
Byers Mazda Subaru
Dublin
08.2024 - 02.2025
- Processed financial documents, contracts, expense reports and invoices.
- Scheduling appointments for the sales and service department.
- Followed appropriate cash handling procedures when accepting payment from customers.
- Performed cash handling duties such as deposits, withdrawals, transfers.
Car Sales Specialist
Coughlin Automotive Group
Lancaster
03.2024 - 08.2024
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
- Arranged transportation for purchased vehicles from dealership lot to customer's home address when required.
- Test drove vehicles with customers to demonstrate performance capabilities.
- Advised clients on the trade-in value of their current car or truck.
- Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
Internet Sales Manager
Buckeye Toyota
Lancaster
03.2024 - 08.2024
- Managed and monitored online marketing campaigns to ensure maximum ROI.
- Optimized website navigation structure to improve user experience and search engine rankings.
- Respond to inquiring customers online to answer questions and prepare them to come into the dealership.
- Schedule appointments for the sales team.
Car Sales Specialist
Coughlin Automotive Group
Lancaster
10.2020 - 01.2023
- Assisted customers in the selection of appropriate vehicle models, packages and options.
- Demonstrated features and benefits of vehicles to potential buyers.
- Negotiated prices and contracts with customers for a mutually beneficial deal.
- Test drove vehicles with customers to demonstrate performance capabilities.
Education
High School Diploma -
Logan High School
Logan, OH05-2018
Skills
- Applicant tracking systems
- Regulatory compliance
- Background checks
- Employee onboarding
- Document management
- Customer service
- Data entry
- Paperwork management
References
References available upon request.
Timeline
Processor/Onboarding Specialist
Forward Air Freight
02.2025 - Current
Server/Bartender Assistant
Bravo! Cucina Italiana
08.2024 - 12.2025
Office Administrator
Byers Mazda Subaru
08.2024 - 02.2025
Car Sales Specialist
Coughlin Automotive Group
03.2024 - 08.2024
Internet Sales Manager
Buckeye Toyota
03.2024 - 08.2024
Car Sales Specialist
Coughlin Automotive Group
10.2020 - 01.2023
High School Diploma -
Logan High School