Mallawee Tancharoen
Manassas,VA
Summary
Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Table Games Dealer
MGM National Harbor
Oxon Hill, Maryland
03.2022 - Current
- Demonstrated proper shuffling techniques for each game dealt.
- Maintained a positive attitude and professional demeanor during shifts.
- Provided friendly customer service to guests at the casino table games area.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Server & Bartender
Thai Tyme Restaurant
Manassas, VA
07.2019 - 01.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked server areas with supplies before, during and after shifts.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Calculated charges, issued table checks and collected payments from customers.
- Provided timely checks on guest needs and brought requests.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Manager
Bangkok Golden Thai Restaurant
Fairfax, VA
01.2020 - 10.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Interviewed, hired and trained new employees.
Server
Bangkok Golden Thai Restaurant
Fairfax, VA
08.2017 - 12.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Set up tables and counters to prepare dining and serving areas.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Babysitter
AuPair USA
Falls Church, VA
04.2015 - 04.2017
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Went on family vacations to provide daily childcare services.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Washed and put away dishes and wiped down counters after meals and snacks.
Education
Bachelor of Arts - Hotel Management
Bangkok University
Thailand, Bangkok 05.2013
Skills
- Beer, wine and soju cocktails
- Anticipating guest needs
- Maintaining glassware stock
- Outstanding customer service
- Food service
- Alcohol ordering
- Maintaining a clean bar
- Customer service
- Team collaboration
- Positive attitude
- Effective communication
- Quick thinking
- Professionalism
- Table management
- Teamwork
- Guest service
Education and Training
other
Timeline
Table Games Dealer
MGM National Harbor
03.2022 - Current
Manager
Bangkok Golden Thai Restaurant
01.2020 - 10.2021
Server & Bartender
Thai Tyme Restaurant
07.2019 - 01.2022
Server
Bangkok Golden Thai Restaurant
08.2017 - 12.2019
Babysitter
AuPair USA
04.2015 - 04.2017
Bachelor of Arts - Hotel Management
Bangkok University