Summary
Overview
Work History
Education
Skills
Timeline
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Mallely Villanueva

Dallas,TX

Summary

Dedicated Professional with extensive customer expertise providing world-class services in all types of situations. Team player poised in active listening and tailored problem-solving solutions. Exhibit strong command of company's values and brand representation.

Overview

19
19
years of professional experience

Work History

Commercial Lines Underwriter

Tapco Underwriters
03.2016 - Current
  • Answer 40+high volume inbound calls on a daily basis.
  • Exceptional service offering bindable phone quote to agents
  • Attend underwriting conferences to expand professional network and stay current on industry developments.
  • Address complaints, payment discrepancies and cancellations
  • Collaborate with departments to develop customer solutions.
  • Evaluate submissions, inspections and audits for acceptability.
  • Portfolio performance, ensuring a healthy balance between risk exposure and profitability objectives.
  • Knowledgeable of carrier guidelines in 10 different states.

Auditing/Inspection Supervisor

AAA-Texas
06.2009 - 03.2014
  • Served as the point of contact to streamline inspection concerns for sales,underwriting and claims and resolved any issues.
  • Enhanced inspection efficiency with the introduction of advanced equipment to meet department deadlines.
  • Collaborated with sales and marketing managers and team leads to develop strategic plans for business growth.
  • Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
  • Assisted in the development of new pilot projects to meet and exceed member service experience.
  • Handled all escalated complaints and implemented timely, effective solutions balancing customer and business needs.

Sales Agent Representative

AAA-Texas
12.2004 - 06.2009
  • Ranked top 10 exceededing sales targets through proactive prospecting and lead generation.
  • Managed territory effectively, strategically prioritizing accounts and handled 40+ inbound/outbound calls
  • Increased client satisfaction by processing payments,endorsements, cancellations and re-writes.
  • Developed comprehensive knowledge of various company products to cross-sell multi services.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Education

Southern Methodist University
Dallas, TX

Skills

  • Exceptional Customer Service and High Volume Calls
  • Bilingual verbal and written communication
  • Pro-Active listening and problem-solving skills
  • Due Diligence, Research and Documentation
  • Professional, Reliable and Open-Minded
  • Adaptable to internal policies and external changes
  • Needs assessment, data gathering and following-up
  • Exceeding department production and company goals
  • MS Office systems, Workday and Media Knowledge

Timeline

Commercial Lines Underwriter

Tapco Underwriters
03.2016 - Current

Auditing/Inspection Supervisor

AAA-Texas
06.2009 - 03.2014

Sales Agent Representative

AAA-Texas
12.2004 - 06.2009

Southern Methodist University
Mallely Villanueva