Hi, I’m
Virginia Ferguson
Aurora,CO
Summary
Professional with strong background in customer interactions and service solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
years of professional experience
Work History
EMC Insurance
Commercial Lines Underwriter
04.2017 - 07.2025
Job overview
- Maintain and grow a profitable book of business for assigned territory.
- Assisted in evaluating coverage options based on client needs and market trends.
- Engaged with agents to clarify information necessary for accurate risk assessment.
- Collaborated with brokers and agents, fostering strong relationships for increased business opportunities.
- Reduced claim losses, implementing strict risk selection criteria in the underwriting process.
- Applied accurate pricing standards to meet business needs and customer requirements.
- Kept up-to-date on market trends to identify new business opportunities and adjust underwriting strategies accordingly.
- Agency visits to discuss accounts and provide agents with updates at EMC.
- Support underwriting team, including review and processing endorsements.
- Conducted regular policy reviews, identifying areas for improvement and recommending corrective action plans.
- Participated in agency planning and review processes with Marketing, risk control and management.
Travelers Insurance
Claims Representative
05.2004 - 04.2017
Job overview
- Coordinate claim process to assure rapid response while providing exceptional customer service, addressing concerns and resolving issues promptly.
- Processed and evaluated insurance claims for accuracy and compliance with company policies.
- Managed high-volume claim workload while maintaining attention to detail and quality standards.
- Managed file inventory to ensure timely resolution and payouts of claims.
- Negotiated settlements with Insured's and claimants, achieving favorable outcomes for both parties.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
Skills
- Excellent communication and customer service skills
- Strong problem-solving skills and ability to make sound decisions
- Ability to work effectively with others, as well as independently
- Authentic, Sincere,passionate about helping others
Timeline
Commercial Lines Underwriter
EMC Insurance
04.2017 - 07.2025
Claims Representative
Travelers Insurance
05.2004 - 04.2017