Troy Sornberger
Commercial Lines Underwriter
Freeville,NY
Summary
Analytical Commercial Lines Underwriter recognized for high productivity and efficient task completion. Skilled in risk assessment, policy customization, and regulatory compliance to ensure optimal outcomes for both clients and company. Excel in negotiation, critical thinking, and problem-solving to navigate complex insurance scenarios effectively. Committed to maintaining strong professional relationships through clear communication and integrity.
Overview
8
8
years of professional experience
Work History
Commercial Lines Underwriter
Dryden Mutual Insurance Company
Dryden, NY
02.2025 - Current
- Analyzed risk factors to determine appropriate underwriting guidelines.
- Collaborated with agents to gather necessary documentation for policies.
- Engaged with team members to share insights and improve underwriting processes.
- Analyzed loss history to determine appropriate coverage terms and pricing.
Assistant Sales Manager
Maguire Family of Dealerships
Ithaca, New York
03.2020 - 02.2025
- Proficient in various software programs including CDK, CRM Systems, Provisions (VAUTO)
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Managed a team of sales representatives by providing guidance, training, and support.
- Achieved high F&I penetration rates by implementing targeted sales strategies and training team members on effective closing techniques.
- Taught new associates sales tactics and performance improvement techniques.
- Maintained updated knowledge through continuing education and advanced training.
Crew Trainer
McDonald's
Dryden, NY
08.2017 - 03.2020
- Trained new crew members on standard operating procedures and customer service skills.
- Supervised daily operations to ensure high-quality food preparation and service.
- Enforced compliance with company policies and health regulations among crew members.
- Resolved customer complaints effectively to maintain a positive dining experience.
Education
High School Diploma -
Dryden Central School
Dryden, NY01-2019
Skills
- CRM systems usage
- Targeted sales strategies
- Team leadership
- Sales training techniques
- Effective communication
- Team collaboration
- Sales staff training
- Problem solving
- Attention to detail
- Analyzing risk factors
- Loss history analysis
- Data analysis
- Customer service
- Teamwork and collaboration
Accomplishments
Eagle Scout Through Boy Scouts Of America
Timeline
Commercial Lines Underwriter
Dryden Mutual Insurance Company
02.2025 - Current
Assistant Sales Manager
Maguire Family of Dealerships
03.2020 - 02.2025
Crew Trainer
McDonald's
08.2017 - 03.2020
High School Diploma -
Dryden Central School