Mallenny Fluker
Mesa,AZ
Summary
The objective is to be hired in the best position that suits me, preferably a position that has the opportunity for advancement with demonstrated leadership skills
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Fire Wire Agent
INTouchCX
Mesa, USA
11.2024 - 07.2025
- Provided exceptional customer service to clients via phone and chat.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Resolved customer complaints via phone, ensuring prompt and effective solutions.
- Collaborated with team members to streamline processes and improve efficiency.
Child with Needs Translator
Maricopa Library
Mericopa, USA
01.2020 - 01.2022
- Translated daily assignments for children with special needs to enhance understanding and engagement
- Translated library materials into multiple languages to enhance accessibility.
- Collaborated with staff to identify translation needs for community programs.
- Reviewed and edited translated documents for clarity and accuracy.
Shift Manager
Il Lobasco's Restaurant
Inglewood, USA
01.2018 - 01.2020
- Scheduled and delegated tasks while monitoring employee performance to ensure operational efficiency.
- Trained staff on menu items and service protocols to enhance team performance.
- Trained staff on menu items and service protocols to improve service quality and team competency.
- Managed inventory control and ordering processes to ensure optimal stock availability.
Education
High school diploma -
Long Beach charter school
Long Beach, CA 08.2010 - 01.2013
Skills
- Customer service
- Effective Communication
- Problem-Solving
- Active Listening
- Conflict resolution
- Teamwork
- Bilingual
- Data Analysis
Awards
Consistently achieved over 90% customer satisfaction rating.
Timeline
Fire Wire Agent
INTouchCX
11.2024 - 07.2025
Child with Needs Translator
Maricopa Library
01.2020 - 01.2022
Shift Manager
Il Lobasco's Restaurant
01.2018 - 01.2020
High school diploma -
Long Beach charter school
08.2010 - 01.2013