Mallerly Baquero
Brooklyn,NY
Summary
Dedicated and empathetic Medical Assistant skilled with technical, clerical, and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
ELK MEDICAL
Brooklyn, NY
02.2023 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Contacted medical facilities to schedule patients for admission.
Externship Site
Dr. Eliot P Schuster Office
Brooklyn, NY
10.2022 - 02.2023
- Take patient's vital signs, performed EKG, spirometer, allergy, and ABI test
- Answer patient's questions thought the phone and schedule patients
- Performed phlebotomy
- Interviewed patients to obtain medical and biometric information.
Customer Service Cashier
Boule and Cherie
Manhattan, NY
04.2022 - 12.2022
- Answered phone calls to assist customers with questions and orders
- Maintains the store clean with health and hygiene standards
- Welcomed customers, offering assistance to help find store items.
Customer Service Cashier
Boro Hotel, Beebe's
Queens, NY
07.2021 - 02.2022
- Assisted customer with their orders, offered the best experienced when they arrived at the hotel
- Provided consumer counseling by displaying thorough knowledge of our services
- Maintained clean and complied with health and hygiene standards
- Received and stocked merchandise; organized items on the sales floor according to company's protocol
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Occupational Studies Degree - Medical Assisting
ASA College
02.2023
Associate of Science - Human Services
BMCC Borough of Manhattan
Manhattan, NYSkills
- Patient Flow Management
- Patient Scheduling
- Customer Service
- Certified in Basic Life Support (BLS)
- Knowledge about EKG, CPR, Vital Signs, Allergy test and Spirometer
- MS Office: Word, Excel, and PowerPoint
- Type 50 wpm
- Compassionate and Caring
- Payment Collection
- Vital sign monitors
- Medical terminology knowledge
Languages
- English
- Spanish
Certification
- Clinical Medical Assistant Certification (CMAC)
- HIPAA Certification
- BLS Certification
Timeline
Medical Assistant
ELK MEDICAL
02.2023 - Current
Externship Site
Dr. Eliot P Schuster Office
10.2022 - 02.2023
Customer Service Cashier
Boule and Cherie
04.2022 - 12.2022
Customer Service Cashier
Boro Hotel, Beebe's
07.2021 - 02.2022
Associate of Occupational Studies Degree - Medical Assisting
ASA College
Associate of Science - Human Services
BMCC Borough of Manhattan