Mallery Lawson
Angels Camp,CA
Summary
I am a Customer Service Professional with over twelve years of experience providing excellence. I am highly motivated, detail oriented, and love a challenge. With great work ethics and a demeanor in accordance to courtesy, I can communicate effectively with customers, and co-workers alike. Moreover, my organizational skills dictate that I manage tasks in a structured manner. I am excited at the prospect of utilizing my skills to achieve the mission of your company and would welcome an opportunity to speak with you about this possibility in greater detail. I can be contacted at 209.280.8063 if any further information is needed. If you give me a chance, I will not disappoint.
Overview
7
7
years of professional experience
Work History
Solar Loan Assumption Specialist/Call Center Representative
GoodLeap
07.2023 - 01.2024
- Explained very technical financial information to applicants in easy to understand language.
- Utilized loan origination software to process and track loan applications.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Observed packing operations to verify conformance to specifications.
Mortgage Loan Processor/Pipeline Manager
Liberty Reverse Mortgage
10.2021 - 08.2022
- Main contact for borrowers while working closely with the Loan Officer
- Obtained needed documents from borrowers and third-party vendors
- Reviewed all documents retrieved against those requested, analyzes for accuracy and/or errors
- Ordered; Title Reports, Property Tax Histories, FHA Case Number Transfers
- Managed pipeline of loans within required performance standards within closing and rate lock expiration time frame.
Residential Mortgage Loan Processor
Accenture
12.2020 - 08.2021
- Delivered outstanding customer service while communicating conditions
- Displayed confidence in process knowledge and adherence to product and policy guidelines
- Made intro call to verify loan details and requests additional documentation if necessary
- Reviewed all documents retrieved against those requested, analyzes for accuracy and/or errors
- Managed pipeline of loans within required performance standards within closing and rate lock expiration time frame
- Ordered necessary documents and followed up with vendors/third parties to obtain in timely manner
- Maintain monthly performance measurements: Timeliness, production.
Certified Medical Assistant
Sutter Gould Medical Foundation
10.2016 - 05.2020
- Administrative duties include: answering telephones, greeting patients, updating and filing patients' medical records, handling correspondence, and scheduling appointments
- Clinical Duties include: prepping and assisting with minor procedures, stocking the procedure rooms, taking the patient's vital signs, administering vaccines, performing EKG, performing CLIA tests
- Knowledge of multiple departments including but not limited to; Family Medicine, Urgent Care, Pediatrics, Cardiology, OBGYN, Nephrology, Internal Medicine, etc.
Education
Certificate -
Carrington College California - Stockton
Stockton, CA02.2015
Diploma -
Calaveras High School- San Andreas, CA
San Andreas, CA06.2007
Skills
- 12 years of exceptional customer service experience
- In depth knowledge of Microsoft Office Applications
- Main contact for customers
- Adept at managing multiple and diverse tasks simultaneously
- Self-motivated and detail oriented
- Comfortable working independently with ability to successfully balance priorities under pressure
- Excellent interpersonal communication skills
- Data Transaction Management
References
References Available Upon Request
Timeline
Solar Loan Assumption Specialist/Call Center Representative
GoodLeap
07.2023 - 01.2024
Mortgage Loan Processor/Pipeline Manager
Liberty Reverse Mortgage
10.2021 - 08.2022
Residential Mortgage Loan Processor
Accenture
12.2020 - 08.2021
Certified Medical Assistant
Sutter Gould Medical Foundation
10.2016 - 05.2020
Certificate -
Carrington College California - Stockton
Diploma -
Calaveras High School- San Andreas, CA