Summary
Overview
Work History
Education
Skills
Timeline
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Malli Jasmine

Lakeland

Summary

Experienced Sales Representative with a proven track record in fast-paced customer service, retail sales, and call center environments. Skilled in building strong relationships with customers and providing exceptional service. Thrives under pressure while maintaining a personable and professional demeanor. Results-oriented individual dedicated to exceeding sales targets and delivering outstanding customer experiences.

Overview

5
5
years of professional experience

Work History

Retention specialist

Charter communications
04.2024 - Current
  • Provided information to clients regarding products and services
  • Prepared and presented individual plans options
  • Retaining customers through a specific company process

Store Manager/ Sales

Metro By T-Mobile
01.2021 - 03.2023
  • Business Awareness - Acquiring a thorough knowledge of products
  • Ability to Convey product features and benefits
  • Opened multiple stores to help increase revenue
  • Point of Sale Systems
  • Cash Accountability, handling and management
  • Achieved Sales Goals
  • Consistently exceeding sales expectations selling multiple product lines
  • Inside Sales Trainer

Customer Service Representative

Student Aid Center Inc
01.2020 - 01.2021
  • Successfully acquired an above average of new customers per month, generating a profitable growth in revenue
  • Strong attention to detail, time management and decision-making skills
  • Answered a high average of calls per day by addressing customer inquiries, solving problems and providing new product information
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Dedicated to continuously improving sales abilities and product knowledge
  • Achieved sales goals and service performance requirements through new customer sales

Education

Highschool -

Kathleen senior highschool
01.2019

Skills

  • Exceptional communication skills
  • Strong client relations
  • MS Windows proficient
  • Solid computer skills
  • Great multitasking skills
  • Quick learner
  • Demonstrated job stability
  • Comfortable working in a fast-paced, high volume sales environment
  • Demonstrated success in teamwork and team training

Timeline

Retention specialist

Charter communications
04.2024 - Current

Store Manager/ Sales

Metro By T-Mobile
01.2021 - 03.2023

Customer Service Representative

Student Aid Center Inc
01.2020 - 01.2021

Highschool -

Kathleen senior highschool

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Malli Jasmine