Mallorie Hicks
Detail-oriented customer service and administrative professional with over 10 years of experience supporting customers, patients, and clients in remote and fast-paced environments. Experienced in appointment scheduling, patient support, data entry, insurance-related inquiries, electronic records management, chat support, and problem resolution. Proven ability to communicate effectively, maintain accurate documentation, and deliver exceptional service while handling sensitive information. Seeking a Patient Scheduler, Medical Scheduling Coordinator, or Remote Chat Support position where strong organizational skills, attention to detail, and customer-focused service can contribute to positive patient and client experiences.
Work History
Services
1 Year 7 Months•Managed policy changes including vehicle additions, deletions, and replacements.
•Assisted customers with coverage questions, policy updates, and billing inquiries.
•Provided support for customer portal access and troubleshooting.
•Assisted with claims status requests and document processing.
•Maintained accurate records while delivering exceptional customer service.
Customer Service Representative
1 Year•Scheduled patient appointments and coordinated provider calendars.
•Documented patient interactions in electronic health records (EHR).
•Assisted with billing inquiries and insurance-related questions.
•Coordinated communication between patients and medical staff.
•Maintained HIPAA compliance and patient confidentiality.
Customer Service Representative
3 Years 5 Months•Responded to customer inquiries via phone, email, and chat.
•Resolved complaints and account issues while maintaining customer satisfaction.
•Provided product and service information to meet customer needs.
•Maintained accurate customer records and documentation.
•Consistently met or exceeded performance goals.
Customer Service Representative
1 Year•Monitored ATM and teller camera systems to ensure security compliance.
•Coordinated dispatch services for equipment repairs and outages.
•Maintained operational records and reporting documentation.
•Assisted with payroll-related spreadsheet preparation and tracking.
Customer Service Representative
4 Years 9 Months•Assisted members with claims, benefits, and insurance-related inquiries.
•Maintained accurate records while ensuring HIPAA compliance.
•Resolved customer concerns and escalated complex issues as needed.
•Provided support for online portals and account access.
•Delivered exceptional service in a high-volume call center environment.
Customer Service Video Repair
2 Years•Diagnosed and resolved video, DVR, and equipment issues.
•Assisted customers with billing and account-related concerns.
•Provided technical troubleshooting and repair support.
•Documented customer interactions and service resolutions.
•Consistently exceeded performance and customer satisfaction metrics.