Mallorie Hollenbeck
Midland,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Along with being a responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
Rental Coordinator, Pickup/Delivery Specialist
Midland Ford Lincoln
04.2023 - Current
- Coordinated rental contracts and agreements with customers.
- Verified customer identity and credit worthiness prior to approving rental requests.
- Maintained accurate records of all rental transactions in the company database.
- Prepared invoices for each completed transaction and collected payments from customers.
- Scheduled preventative maintenance for all rented equipment as needed.
Business Development Agent
Garber Chevrolet Midland
08.2022 - 04.2023
- Informed customers of service appointment dates and times.
- Scheduled appointments for technicians based on customer requests, technician availability, and job requirements.
- Coordinated with other departments to ensure timely completion of assigned tasks. Provided excellent customer service by responding promptly to inquiries via phone or email.
- Tracked inventory levels of parts needed for upcoming jobs and placed orders when necessary.
- Developed relationships with clients through regular follow-up calls after service visits were complete.
- Scheduled and confirmed appointments.
Education
BBA - Automotive Marketing And Management
Northwood University
Midland, MI05.2027
High School Diploma -
Midland High School
Midland, MI05.2023
Skills
- Client relationship building
- Document preparation
- Inventory management
- Scheduling and planning
- Effective communication
- Multitasking proficiency
- Customer Retention
- Business Development
Timeline
Rental Coordinator, Pickup/Delivery Specialist
Midland Ford Lincoln
04.2023 - Current
Business Development Agent
Garber Chevrolet Midland
08.2022 - 04.2023
BBA - Automotive Marketing And Management
Northwood University
High School Diploma -
Midland High School
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