Mallorie Martland
Belle Plaine,MN
Summary
Dynamic Office Manager with a proven track record at Advanced Dermatology, enhancing office efficiency and team productivity through exceptional office administration and management skills. Expert in maintaining confidentiality and implementing organizational systems, demonstrated by significantly improving workflow processes. Known for superb interpersonal abilities, fostering professional relationships and promoting a positive work environment.
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Human Resources Coordinator
Lakeview Clinic
10.2024 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
- Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
Administrative Assistant
Lakeview Clinic
01.2024 - 10.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Lead Administrative Assistant
Darabi Dermatology
06.2023 - 01.2024
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Followed up with insurance companies to secure timely payment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
Legal Intake Specialist
Kohlmeyer Hagen Law Office
11.2021 - 06.2023
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted up to 6 lawyers at time.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Set up new case files and drafted retainer agreements
- Reviewed case files and reported case progress to clients.
Title Clerk
Deery Brothers Of Dubuque
04.2021 - 11.2021
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted Motor Vehicle Department to determine status of pending titles.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Arranged payoff checks for trade-ins and new vehicles.
- Communicated with customers to resolve common title issues.
Chiropractic Assistant
Monroe Chiropractic Associates
01.2020 - 04.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Inputted patient data into office's computer system using Chirotouch Software and checked all information for accuracy.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Office Manager
Advanced Dermatology
08.2013 - 12.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Arranged office conferences for company employees and guests.
- Arranged annual skin cancer screening.
- Planned office outings and events.
Education
High School Diploma -
Le Sueur-Henderson High School
Le Sueur, MNAssociate of Science - Health Support Specialist
South Central College
Mankato, MNSkills
- Office Administration
- Office Supplies and Inventory
- Teamwork and Professionalism
- Office Management
- Maintains confidentiality
- Confidential document control
- Superb interpersonal skills
Timeline
Human Resources Coordinator
Lakeview Clinic
10.2024 - Current
Administrative Assistant
Lakeview Clinic
01.2024 - 10.2024
Lead Administrative Assistant
Darabi Dermatology
06.2023 - 01.2024
Legal Intake Specialist
Kohlmeyer Hagen Law Office
11.2021 - 06.2023
Title Clerk
Deery Brothers Of Dubuque
04.2021 - 11.2021
Chiropractic Assistant
Monroe Chiropractic Associates
01.2020 - 04.2021
Office Manager
Advanced Dermatology
08.2013 - 12.2020
High School Diploma -
Le Sueur-Henderson High School
Associate of Science - Health Support Specialist
South Central College